Mobile Key Assist Technician in London

Company Description / Business Unit
Title: Mobile Key Assist Technician
Location: West London – Field Based
Salary: £41,923.56
Contract: Permanent – Field Worker
Hours: 36.25 a week – Mon-Fri with 585 flexible standby hours across the year
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt.
Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies.
As we continue to expand, diversify, and modernise, joining us as a Key Assist Technician, you’ll play a key part to our success and join us on this exciting motoring journey.
Job Summary
We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations.
You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.
What will I be doing?
Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard
Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner
Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles
Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained in a professional standard to both internal colleagues and customers
Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met
Maintain accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits
Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for
Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment
What do I need?
Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
Strong verbal, numerical and communication skills
It’s essential that you have a full category B driving licence, with no more than 6 points
Natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public
Benefits
Each year, choose your standby hours preferences to suit your lifestyle and work life balance
Bring your best self and we provide the rest, including; Van, full AA branded Uniform, Boots, and key assist specific equipment!
Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
25 days annual leave plus