At a Glance
- Tasks: Lead product strategy and governance for insurance, ensuring customer satisfaction and regulatory compliance.
- Company: Join the AA, a trusted UK brand offering diverse services to millions.
- Benefits: Enjoy 25 days leave, pension contributions, discounts, and career development opportunities.
- Other info: Embrace diversity in an inclusive workplace where you can thrive and belong.
- Why this job: Make a real impact in a dynamic role that shapes customer experiences and product success.
- Qualifications: Proven leadership in product management within FCA regulated environments and strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: London – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA's Insurance Broker product portfolio
- Owning product fees, charges and add‐on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross‐functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third‐party partners to deliver shared objectives
- Acting as a subject‐matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross‐functional initiatives across complex environments
- Track record of building, developing and leading high‐performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer‐focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands‐on when needed
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Head of Consumer Duty & Product Governance in London employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. With a strong commitment to employee growth, we provide diverse learning opportunities, competitive benefits including generous leave and pension contributions, and a culture that values inclusivity and diversity. Join us to make a meaningful impact while enjoying the perks of a supportive workplace that prioritises your well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Consumer Duty & Product Governance in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially around Consumer Duty and product governance. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Consumer Duty & Product Governance. Highlight your leadership skills and knowledge of FCA regulations to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the AA.
We think you need these skills to ace Head of Consumer Duty & Product Governance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Consumer Duty & Product Governance role. Highlight your experience in product management, especially within FCA regulated environments, and showcase your understanding of insurance products and pricing structures.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to demonstrate your commercial awareness and strategic thinking skills, and don’t forget to mention your ability to balance customer outcomes with commercial performance.
Showcase Your Leadership Skills:We want to see your leadership style shine through! Share examples of how you've built and led high-performing teams, and how you've influenced stakeholders in complex environments. This will help us understand your collaborative approach.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you have a solid understanding of the insurance products and FCA regulations. Brush up on the latest trends in consumer duty and product governance, as this will show your expertise and confidence during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams and managing cross-functional initiatives. Be ready to discuss how you've influenced stakeholders and driven change in complex environments.
✨Be Data-Driven
Demonstrate your ability to use data and insights to identify risks and opportunities. Bring specific examples of how you've monitored product performance and customer outcomes to drive continuous improvement.
✨Build Rapport
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their team and the company's goals. This not only shows your interest but also helps you assess if the company is the right fit for you.
