At a Glance
- Tasks: Provide expert technical advice and support to customers over the phone.
- Company: Join The AA, a leader in customer service and support.
- Benefits: Enjoy 25 days leave, free breakdown membership, and a pension scheme.
- Other info: Diverse learning opportunities and a commitment to inclusivity.
- Why this job: Make a real difference by helping customers get back on the road.
- Qualifications: NVQ Level 3 in Light Vehicle Maintenance and strong problem-solving skills.
The predicted salary is between 28000 - 42000 £ per year.
Company Description / Business Unit
Join Our Team as a JLR Technical Advisor
Be Better – Be a part of not one, but two iconic brands!
Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers remotely. You will be the go‑to expert for customers seeking remote fixes, utilising customer provided symptoms, historical data, connected car data and diagnostics log files to support the business by only sending patrols where they are needed.
We value your growth and are committed to supporting you. Through specialised training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
This is the job
Salary: £35,000 plus benefits
Hours: 36.25 hours per week
Shifts: between 0800 – 1900 Monday to Sunday
Location: Oldbury, office based role
What will I be doing?
- The Technical Advisor role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
- Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
- You will utilise a number of information sources to help with diagnostics including:
- Customer symptoms
- Historical data
- Technical bulletins
- Connected car data
- Diagnostics log files
- You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision‑making. You must be computer literate and confident using various systems.
- You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
- As a target driven individual you’ll be focused on achieving results.
What do I need?
- Mechanical Qualifications: You’ll hold your NVQ Level 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
- A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
- A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower. You’ll give customers and patrols the confidence that whatever the issue, you can help them.
- Flexible: Breakdowns and car trouble aren’t limited to between 9‑5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.
Benefits
- Diverse learning and development opportunities to support you progress in your career
- 25 days annual leave, plus 8 bank holidays
- Free AA breakdown membership from day 1
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work savings pension scheme with up to 7% employer contribution
- Company funded life assurance
- Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
JLR Technical Advisor in Oldbury employer: The AA
The AA is an exceptional employer, offering a vibrant work culture in the heart of London where innovation meets tradition. Employees benefit from a competitive salary, annual bonuses, and a range of perks, all while having the opportunity to lead a dynamic legal team and influence key business decisions. With a strong focus on professional development and a commitment to fostering a collaborative environment, the AA empowers its staff to thrive and grow within their careers.
StudySmarter Expert Advice🤫
We think this is how you could land JLR Technical Advisor in Oldbury
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a JLR Technical Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining complex technical info to customers, it’s crucial to nail down how you convey that information. Try role-playing with a friend or family member to get comfortable with simplifying technical jargon.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Check out our website regularly and apply directly through us. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay flexible and open-minded! The role may require working weekends or odd hours, so be ready to showcase your adaptability during interviews. Highlight any past experiences where you’ve successfully managed similar situations.
We think you need these skills to ace JLR Technical Advisor in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your mechanical qualifications and relevant experience in the motor vehicle repair industry. We want to see how your skills align with the JLR Technical Advisor role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be sure to mention your problem-solving skills and how you can communicate complex technical information clearly to customers.
Showcase Your Communication Skills:Since this role involves providing advice over the phone, it’s crucial to demonstrate your strong communication skills. In your application, give examples of how you've effectively communicated technical information in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and benefits right there!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge, especially around light vehicle maintenance and repair. Be ready to discuss your experience in the motor vehicle repair industry and how you've solved problems in the past.
✨Communicate Clearly
Since you'll be providing technical advice over the phone, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Remember, clarity is key!
✨Show Your Flexibility
The role requires working outside normal hours, so be prepared to discuss your availability. Highlight any previous experience where you’ve had to adapt your schedule or work under pressure.
✨Demonstrate Customer Focus
Think of examples where you've gone above and beyond for customers. The AA values excellent customer service, so be ready to share how you've maintained high standards and resolved issues effectively.
