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- Tasks: As a Dedicated Technician, you'll diagnose and repair Jaguar Land Rover vehicles while ensuring customer satisfaction.
- Company: Join The AA and work with two iconic brands, Jaguar and Land Rover.
- Benefits: Enjoy a competitive salary, flexible hours, free breakdown cover, and industry-leading training.
- Why this job: This role offers hands-on experience with advanced technology and opportunities for personal growth.
- Qualifications: You need an NVQ3 in Vehicle Maintenance and Repair and a full driving licence.
- Other info: Diversity is valued; we encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 48000 £ per year.
Company description
Be Better – Be a part of not one, but two iconic brands!
As our Jaguar Land Rover Dedicated Mechanic for The AA you’ll provide a prestige service to your customers. The vehicles you will be working with use some of the most advanced technology in the world and we want you to be a part of that. Your ability to carefully manage customer expectations whilst you work is as important as repairing vehicles right first time. You will be taking ownership of the appointment with your customer, working on the respected Jaguar Land Rover brand. You are accountable for delighting the customer and seeing the task through to completion.
In return, your development is important to us, with both AA and Jaguar Land Rover specific training, support and opportunities for development you will have everything you need to achieve your goals.
This is the job
Salary: £42,000 OTE
Guaranteed Base salary £36,140 + £3,500 location allowance* *Eligibility for location allowance is based on your home postcode
On average our JLR Technicians earn c. £42,000 however, our top performers can earn upwards of OTE £48,000.
Hours of work: 40 hours a week, currently covering the hours of 7am to 9pm, across a shift pattern with an average shift length of 9.5hours.
- Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full Jaguar Land Rover branded Uniform, Boots, and Jaguar Land Rover specific equipment!
- Free breakdown cover from day one
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- Not one but two famous brands that our customers love with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
What will I be doing?
You’ll be:
- A communicator: You are our master of diagnostics and you will be the person using your knowledge and training to see through the fix from start to finish. Delighting your customer is key and you will ensure your customer is completely taken care of, providing a best-in-class service.
- A self-starter: You will be content working independently; you manage the situation. You will be there for your customer from beginning to end, even booking your own parts and re-attending where necessary
- A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing a warranty related issue or a roadside breakdown, you are the solution bringer and enable your customer to get on with their day
What do I need?
You’ll need :
- NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
- It’s essential that you have a full category B driving licence, with no more than 6 points
- To be happy working shifts, which could include evenings, weekends and Bank Holidays
Additional Information
Additional information
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Ready for anything? Apply Today
JLR Dedicated Technician - Hertfordshire employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JLR Dedicated Technician - Hertfordshire
✨Tip Number 1
Familiarise yourself with Jaguar Land Rover's latest technologies and models. This knowledge will not only impress during interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network with current or former employees of The AA or Jaguar Land Rover. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed customer expectations in previous roles. Highlighting your communication skills and problem-solving abilities will be crucial for this position.
✨Tip Number 4
Be ready to demonstrate your technical expertise during the interview process. Consider brushing up on common vehicle issues and their solutions, as practical knowledge is key for a Dedicated Technician.
We think you need these skills to ace JLR Dedicated Technician - Hertfordshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the JLR Dedicated Technician position. Highlight key skills such as diagnostics, customer communication, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect your experience in vehicle maintenance and repair, particularly any work with Jaguar Land Rover vehicles. Emphasise your NVQ3 qualification and relevant technical skills that align with the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Jaguar Land Rover brand and your commitment to customer satisfaction. Mention specific examples of how you've successfully managed customer expectations in previous roles.
Prepare for Online Assessment: Be ready for the online interview assessment mentioned in the application process. Practice common interview questions related to vehicle maintenance and customer service to ensure you present yourself confidently.
How to prepare for a job interview at The AA
✨Showcase Your Technical Skills
As a JLR Dedicated Technician, your technical expertise is crucial. Be prepared to discuss specific examples of how you've diagnosed and repaired vehicles in the past. Highlight any experience with advanced technology, especially related to Jaguar Land Rover.
✨Demonstrate Customer Service Skills
This role requires excellent communication and customer service skills. Prepare to share instances where you've successfully managed customer expectations or resolved issues. Emphasise your ability to delight customers and ensure their satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common challenges you might face as a technician and how you would handle them. This will show your critical thinking and adaptability.
✨Research the Company and Brand
Familiarise yourself with The AA and Jaguar Land Rover. Understanding their values, mission, and recent developments can help you align your answers with what they are looking for. It also shows your genuine interest in the position.
