At a Glance
- Tasks: Support service transitions and ensure operational standards are met across a £6m project portfolio.
- Company: Join The AA, a dynamic company evolving to serve millions with innovative products.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and discounts on various services.
- Other info: Embrace a culture of inclusivity and growth with excellent learning opportunities.
- Why this job: Make a real impact in IT service management while collaborating with diverse teams.
- Qualifications: Experience in IT service transitions and understanding of ITIL practices is preferred.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the IT Service Transition Analyst role at The AA.
Location
Location: Oldbury (hybrid working 3 office days per week)
Employment Type
Permanent, full time
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme with access to a car salary sacrifice scheme plus discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support your career progress
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Responsibilities
- Support the Service Introduction Manager in managing service transitions across a £6m project portfolio.
- Act as a quality gate for service readiness, ensuring all deliverables meet operational standards.
- Collaborate with IT Project Managers, Architects, and BAU teams to ensure effective governance and execution.
- Identify and mitigate risks, manage dependencies, and support continuous improvement through post-transition reviews.
- Design and maintain service introduction processes and documentation.
- Ensure compliance with ITIL best practices and internal policies.
Qualifications
- Some experience helping to move IT services from project delivery into day-to-day operations.
- Understanding of ITIL practices, such as Incident, Change, Problem, and Transition Management.
- Familiarity with the software development lifecycle (SDLC), including areas like infrastructure, testing, and documentation.
- Confidence working with a range of people, both technical and non-technical, and a collaborative approach to getting things done.
- Interest in service design and introduction, including support models, service validation, and process mapping (e.g., Visio).
- Exposure to tools like ServiceNow and Jira, and awareness of Agile, DevOps, or ITIL ways of working.
Company/Culture
The AA describes itself as evolving and expanding to offer a wide range of products and services to millions of customers, including roadside assistance, home and motor insurance, and driving technologies. The COO function provides stability and supports growth and innovation.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
EEO/Legal
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
IT Service Transition Analyst in Oldbury employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in Oldbury with hybrid working options that promote work-life balance. Employees benefit from generous annual leave, a robust pension scheme, and a variety of discounts on products and services, alongside diverse learning opportunities for career advancement. The inclusive culture fosters collaboration and empowerment, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Transition Analyst in Oldbury
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Transition Analyst in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Transition Analyst role. Highlight your experience with ITIL practices and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service transitions and how you can contribute to our team. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Collaboration Skills:Since this role involves working with various teams, make sure to highlight your collaborative experiences. Share examples of how you've successfully worked with both technical and non-technical folks in the past. We value teamwork here at The AA!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at The AA
✨Know Your ITIL Basics
Make sure you brush up on your ITIL practices, especially around Incident, Change, Problem, and Transition Management. Being able to discuss these concepts confidently will show that you understand the framework that underpins the role.
✨Familiarise Yourself with ServiceNow and Jira
If you have experience with tools like ServiceNow and Jira, be ready to share specific examples of how you've used them in past roles. If not, do a bit of research to understand their functionalities and how they relate to service transitions.
✨Prepare for Collaboration Questions
Since this role involves working with both technical and non-technical teams, think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you adapt your approach based on your audience.
✨Show Your Interest in Continuous Improvement
Be prepared to discuss how you've contributed to post-transition reviews or any continuous improvement initiatives. This shows that you're not just about getting the job done but also about enhancing processes for better outcomes.
