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For Companies At a Glance
- Tasks: Support and enhance the innovative Connected Cars platform with cutting-edge technology.
- Company: Join the AA, the UK's largest and most trusted driving company.
- Benefits: Enjoy 25 days leave, a generous pension scheme, and free breakdown membership.
- Why this job: Make a real impact on car ownership experiences using data and AI.
- Qualifications: Basic AWS knowledge, debugging skills in Java or Angular, and familiarity with ITSM tools.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
At The AA, located in Basingstoke, England, we are on a mission to re‑invent car ownership and usage experience. As an IT Platform Support Engineer within AA‑X, you’ll be part of the UK’s largest and most trusted driving company, supporting our innovative Connected Cars platform and delivering AI‑powered car wellness solutions. This is a full‑time permanent role based in Basingstoke with hybrid working (3 office days per week) and occasional travel to London.
Key Responsibilities
- Responding to and resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.
- Diagnosing and troubleshooting technical issues, escalating where needed.
- Collaborating with L1 and L3 support teams to ensure seamless service delivery.
- Maintaining clear documentation in ServiceNow and Confluence.
- Monitoring system performance and proactively identifying issues.
- Delivering excellent customer service and contributing to our internal knowledge base.
Required Qualifications
- Foundational understanding of AWS and microservices (e.g. ECS, CloudWatch, Lambda, S3) and exposure to monitoring tools such as Dynatrace or Contentful.
- Basic debugging experience in Java or Angular, or transferable experience with other 3rd‑generation languages such as Python.
- Familiarity with workflow and ITSM tools such as ServiceNow, JIRA, and Confluence.
- Experience with version control (GitHub) and content management systems (e.g. Sitecore or Contentful).
- Aware of basic web security principles and tools like Cloudflare.
- Strong analytical mindset, clear and inclusive communication style, and ability to work both independently and collaboratively with attention to detail and customer focus.
Benefits
- Annual bonus.
- 25 days annual leave plus bank holidays and holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme with car salary‑sacrifice, healthcare, shopping, holidays and more.
- Company‑funded life assurance.
- Diverse learning and development opportunities.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Equal Opportunity Employer
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds and offer an inclusive environment where you can be yourself, be empowered to be your best and feel like you truly belong.
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IT Platform Support Engineer employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Platform Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical prowess. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT support. Mock interviews with friends can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Platform Support Engineer role. Highlight your experience with AWS, microservices, and any relevant tools like ServiceNow or JIRA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for our Digital Technology team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've diagnosed and resolved technical issues. We’re all about finding solutions, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The AA
✨Know Your Tech
Make sure you brush up on your knowledge of AWS and microservices. Be ready to discuss how you've used tools like Cloudwatch or Lambda in past projects. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to talk about how you've diagnosed and resolved technical issues before. Think of a couple of scenarios where you had to troubleshoot a problem, and be ready to explain your thought process and the outcome.
✨Familiarise Yourself with Their Tools
Since the role involves using ServiceNow, JIRA, and Confluence, it’s a good idea to get comfortable with these platforms. If you have experience with similar tools, highlight that and show your adaptability.
✨Customer Service is Key
The AA values excellent customer service, so think of examples where you've gone above and beyond for a customer. Be prepared to discuss how you maintain clear communication and ensure customer satisfaction in your support roles.
