Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage household insurance claims and provide exceptional customer service.
- Company: Join the AA, one of the UK's most trusted brands.
- Benefits: Enjoy 25 days leave, pension contributions, and discounts on AA products.
- Why this job: Make a real difference by supporting customers through challenging times.
- Qualifications: Experience in handling household property claims is preferred.
- Other info: Diverse learning opportunities and a supportive, inclusive work environment.
The predicted salary is between 20800 - 26000 £ per year.
Company Description/ Business Unit
Location: Tunbridge Wells hybrid (3x per week in the office)
Employment Type: Permanent
Salary: Up to £26k D.O.E.
Hours: 37.5 hours per week; contact centre opening hours are 8-6 Monday – Friday
Think the AA is just about roadside assistance? Think again!
As one of the UK\\\’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we\\\’ve got you covered. Our mission is to keep Britain moving, and we\\\’re looking for dedicated individuals to join our team. Ready to join us?
#LI-CL1 #LI-Hybrid
This is the job
As a Household Claims Handler at the AA, you\\\’ll play a key role in delivering exceptional customer service by managing a portfolio of household insurance claims. You\\\’ll take full ownership of each case, guiding it from initial report through to resolution, and ensuring customers feel supported throughout what can be a challenging time.
Claims may involve a range of incidents including accidental damage, storm, flood, escape of water or burst pipes, theft, fire, and impact. You\\\’ll have the opportunity to specialise in a particular area of property claims, allowing you to build expertise and add real value.
Your focus will be on providing a smooth, empathetic, and efficient claims experience. This means keeping customers informed, managing expectations, and working closely with internal teams and external partners to ensure every aspect of the claim is handled professionally and promptly.
What will I be doing?
In this role, you\\\’ll be responsible for managing a portfolio of household insurance claims, ensuring each case is handled efficiently, fairly, and with empathy. You\\\’ll be the key point of contact for customers, guiding them through the claims process and keeping them informed every step of the way.
Your responsibilities will include:
- Handling a range of household claims, ensuring timely and fair resolution.
- Maintaining service level agreements (SLAs) and keeping customers updated on progress.
- Liaising with our supply chain partners to coordinate services and repairs.
- Managing complaints and dissatisfaction in line with our formal processes.
- Accurately recording claim details, assessing coverage based on policy terms, and advising customers clearly if any part of the claim isn\\\’t covered.
- Supporting team and departmental projects, contributing to improvements in cost, service, and process efficiency
What do I need?
To thrive in this role, you\\\’ll bring a mix of experience, skills, and personal qualities that help you deliver exceptional service and handle claims with confidence and care.
Capability, Knowledge & Experience
- Experience in handling Household property claims is preferred
- Familiarity with both buildings and contents claims is a plus
- Strong written and verbal communication skills
- Sharp attention to detail
- Effective time management and organisational abilities
Additional Information
We\\\’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you\\\’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We\\’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
#J-18808-Ljbffr
Household Claims Handler employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Household Claims Handler role.
✨Tip Number 2
Prepare for the interview by researching common claims scenarios. Brush up on your knowledge of household insurance claims, as being able to discuss specific incidents will show you’re ready to take ownership of cases right from the start.
✨Tip Number 3
Practice your communication skills! Since you'll be the key point of contact for customers, being able to convey empathy and clarity is crucial. Role-play with a friend to get comfortable with handling tricky customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the AA team and contributing to our mission of keeping Britain moving.
We think you need these skills to ace Household Claims Handler
Some tips for your application 🫡
Show Your Empathy: As a Household Claims Handler, empathy is key! Make sure your application reflects your understanding of the challenges customers face during claims. Share examples of how you've supported others in tough situations.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We want to see that you can communicate effectively, just like you would with our customers.
Highlight Relevant Experience: If you've got experience in handling household property claims, shout about it! Tailor your application to showcase your skills and knowledge in this area, as it’ll make you stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The AA
✨Know Your Claims Inside Out
Make sure you brush up on the different types of household claims, like accidental damage and theft. Being able to discuss these confidently will show that you're prepared and knowledgeable about the role.
✨Show Empathy in Your Responses
Since this role involves guiding customers through challenging times, practice how you would express empathy during the interview. Use examples from past experiences where you've helped someone in a tough situation.
✨Demonstrate Strong Communication Skills
Prepare to showcase your written and verbal communication skills. You might be asked to explain complex insurance terms or how you would keep a customer informed throughout their claim process.
✨Highlight Your Organisational Skills
As a Household Claims Handler, you'll need to manage multiple cases at once. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific examples from previous roles.
