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For Companies At a Glance
- Tasks: Manage household insurance claims and provide exceptional customer service.
- Company: Join the AA, one of the UK's most trusted brands.
- Benefits: Enjoy 25 days leave, pension contributions, and discounts on AA products.
- Why this job: Make a real difference by supporting customers through challenging times.
- Qualifications: Experience in handling household property claims is preferred.
- Other info: Diverse learning opportunities and a supportive, inclusive work environment.
The predicted salary is between 20800 - 26000 ÂŁ per year.
Household Claims Handler
Location: Tunbridge Wells hybris (3 days per week in the office)
Employment Type: Full time permanent
Salary: Up to 30k depending on experience
Hours: 37.5 hours per week, Monday‑Friday
About the Role
We’re looking for a Household Claims Handler with a passion for delivering outstanding customer service and a drive to become an expert in Escape of Water claims. In this role you will manage your own portfolio of household claims, taking full ownership from start to finish. You’ll work across multiple perils and may be part of a peril‑specific team. This is a customer‑facing position that rewards those who thrive on helping people and providing a reassuring voice during challenging times.
Key Responsibilities
- Managing Claims: Handle a portfolio of household insurance claims, including speciality perils such as Escape of Water, and see them through to resolution.
- Delivering Great Service: Keep customers informed at every step, ensuring claims are settled promptly, fairly, and in line with service level agreements.
- Working with Our Supply Chain: Liaise with suppliers and partners to keep the claims process smooth and efficient.
- Handling Complaints Professionally: Record customer concerns accurately and manage them in line with complaint procedures.
- Assessing Claims Accurately: Record claim details carefully, check policy cover, and advise customers clearly about coverage limits.
- Putting Customers First: Treat every customer fairly and deliver world‑class service, guided by industry standards and company values.
- Driving Improvements: Support team projects focused on cost, service, and process efficiency and participate in wider departmental initiatives.
Requirements
- Solid experience handling household property claims, ideally 2+ years.
- Familiarity with buildings and contents claims is a plus.
- Strong written and verbal communication skills.
- Sharp attention to detail.
- Effective time management and organisational abilities.
Benefits
- 25 days annual leave plus bank holidays with a holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1, plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme providing a car salary sacrifice scheme and discounts on healthcare, shopping, holidays and more.
- Company‑funded life assurance.
- Diverse learning and development opportunities to support career progression.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Equal Opportunities
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel truly belonging.
Pre‑employment Checks
As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than advertised if we receive a high volume of applications. Apply now if you are interested.
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Household Claims Handler employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Household Claims Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal recommendation can go a long way in landing that Household Claims Handler role.
✨Tip Number 2
Prepare for the interview by researching common claims scenarios. Brush up on your knowledge of household insurance claims, as being able to discuss specific incidents will show you’re ready to take ownership of cases right from the start.
✨Tip Number 3
Practice your communication skills! Since you'll be the key point of contact for customers, being able to convey empathy and clarity is crucial. Role-play with a friend to get comfortable with handling tricky customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the AA team and contributing to our mission of keeping Britain moving.
We think you need these skills to ace Household Claims Handler
Some tips for your application 🫡
Show Your Empathy: As a Household Claims Handler, empathy is key! Make sure your application reflects your understanding of the challenges customers face during claims. Share examples of how you've supported others in tough situations.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We want to see that you can communicate effectively, just like you would with our customers.
Highlight Relevant Experience: If you've got experience in handling household property claims, shout about it! Tailor your application to showcase your skills and knowledge in this area, as it’ll make you stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The AA
✨Know Your Claims Inside Out
Make sure you brush up on the different types of household claims, like accidental damage and theft. Being able to discuss these confidently will show that you're prepared and knowledgeable about the role.
✨Show Empathy in Your Responses
Since this role involves guiding customers through challenging times, practice how you would express empathy during the interview. Use examples from past experiences where you've helped someone in a tough situation.
✨Demonstrate Strong Communication Skills
Prepare to showcase your written and verbal communication skills. You might be asked to explain complex insurance terms or how you would keep a customer informed throughout their claim process.
✨Highlight Your Organisational Skills
As a Household Claims Handler, you'll need to manage multiple cases at once. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific examples from previous roles.
