At a Glance
- Tasks: Lead transformative initiatives in Claims, enhancing customer experience and operational efficiency.
- Company: Join a dynamic team at the forefront of innovation in the insurance sector.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and discounts on various services.
- Other info: Embrace a culture of accountability and continuous improvement in a fast-paced environment.
- Why this job: Make a real impact by driving change and shaping the future of Claims.
- Qualifications: Proven experience in leading transformation and significant senior-level Claims expertise.
The predicted salary is between 80000 - 100000 € per year.
This role sits at the centre of a high profile transformation agenda, leading the evolution of our Claims function to deliver better outcomes for customers, colleagues and the business. You will own and lead the end to end Claims transformation portfolio, shaping and driving a broad range of change initiatives that improve operational performance, efficiency and commercial impact. Working across multiple concurrent programmes, you will bring clarity, pace and direction to a complex and fast-moving environment, ensuring priorities are aligned, delivery remains on track and change is embedded successfully across the function. This is a highly visible leadership role with the opportunity to influence strategic decision-making, challenge the status quo and deliver meaningful, measurable transformation at scale.
Responsibilities
- Take ownership of one of the most ambitious and business-critical transformation portfolios in Claims, shaping the future of how we operate and deliver for our customers.
- Lead major modernisation initiatives across AI, automation and digital transformation, driving innovation that will fundamentally improve customer experience, operational efficiency and commercial performance.
- Be at the centre of a fast‑paced, high‑visibility transformation agenda, bringing clarity, momentum and decisive leadership across multiple complex programmes.
- Partner directly with senior leaders across Claims, Technology, Digital and Data, influencing strategic priorities and playing a key role in shaping the future direction of the function.
- Deliver transformation that creates genuine, measurable impact, from improving operational performance and reducing cost, to enhancing customer journeys and service delivery.
- Champion lasting change across the business, ensuring new ways of working are embedded successfully and teams are empowered to embrace transformation with confidence.
- Lead and influence a broad network of stakeholders, suppliers and delivery partners, creating strong collaboration and ensuring programmes are delivered at pace and with quality.
- Inspire and energise teams through periods of significant change, creating a culture of accountability, innovation and continuous improvement within a highly visible transformation environment.
Requirements
- Proven experience leading large scale transformation portfolios and delivering complex change programmes from strategy through to execution, alongside exposure to AI, automation or digital transformation initiatives.
- Significant Claims experience at a senior level, ideally Head of or Senior Manager.
- A strong track record of delivering measurable commercial, operational and customer outcomes within dynamic business environments.
- The ability to influence and challenge at senior leadership level, building credibility quickly across a wide range of stakeholders.
- Deep expertise in portfolio governance, programme delivery and prioritisation, with the confidence to manage competing demands and dependencies.
- Experience leading cross‑functional teams and third‑party partners to deliver at pace while maintaining high standards of quality and control.
- A commercially minded approach, with a strong focus on benefits realisation, operational performance and sustainable change.
- The confidence to operate effectively in ambiguity, making pragmatic decisions and maintaining momentum in evolving environments.
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We are an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
Head of Transformation Claims employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in Tunbridge Wells that fosters innovation and transformation within the Claims function. With a strong focus on employee growth, diverse learning opportunities, and a comprehensive benefits package including private medical insurance and generous leave, we empower our team to drive meaningful change while enjoying a supportive and inclusive culture. Join us to lead impactful initiatives that enhance customer experiences and operational efficiency in a high-profile transformation role.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Transformation Claims
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's transformation initiatives. Show them you’re not just interested in the role but also passionate about their mission and how you can contribute to it.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led transformation projects in the past. Make it relatable and impactful to demonstrate your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Transformation Claims
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Transformation Claims role. Highlight your experience in leading transformation portfolios and any specific achievements in AI, automation, or digital initiatives. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming claims and how you can bring clarity and momentum to our team. Let us know how you’ve influenced change in previous roles.
Showcase Your Leadership Skills:In your application, emphasise your leadership experience, especially in complex environments. We’re looking for someone who can inspire teams and drive significant change, so share examples that demonstrate your ability to lead effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at The AA
✨Know Your Transformation Stuff
Make sure you brush up on your knowledge of transformation initiatives, especially in claims. Be ready to discuss specific examples of how you've led change, particularly with AI and digital transformation. This will show that you understand the role's demands and can hit the ground running.
✨Showcase Your Leadership Skills
This role is all about leading teams through change, so be prepared to share stories that highlight your leadership style. Talk about how you've inspired teams during tough times and how you’ve built a culture of accountability and innovation. They want to see you can energise others!
✨Understand the Business Landscape
Familiarise yourself with the company's current transformation agenda and any recent changes in the claims sector. Being able to discuss how you can contribute to their strategic priorities will demonstrate your genuine interest and readiness to make an impact.
✨Prepare for Stakeholder Engagement
Since you'll be working with senior leaders and various stakeholders, think about how you can effectively communicate and influence at that level. Prepare examples of how you've successfully navigated complex stakeholder environments in the past, as this will be crucial for the role.
