At a Glance
- Tasks: Lead the strategy for innovative insurance products and ensure excellent customer outcomes.
- Company: Join the AA, a trusted UK brand with diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days annual leave, pension contributions, discounts, and career development opportunities.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
- Why this job: Make a real impact in the insurance industry while championing fair value for customers.
- Qualifications: Experience in product management within FCA regulated environments and strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
Location: London – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
A Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
You’ll lead the strategy and development of the AA’s Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance.
Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer-focused products that meet both commercial and regulatory objectives. You’ll also represent the Insurance Division at key customer and conduct forums.
A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA’s Insurance Broker product portfolio
- Owning product fees, charges and add-on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross-functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third-party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross-functional initiatives across complex environments
- Track record of building, developing and leading high-performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer-focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands-on when needed
Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Head of Insurance Product & Conduct Strategy employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in London with a hybrid model that promotes work-life balance. Employees benefit from a comprehensive range of perks, including generous annual leave, a robust pension scheme, and diverse learning opportunities to foster career growth. With a strong commitment to inclusivity and employee well-being, the AA empowers its team members to thrive while championing customer-focused innovation in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Insurance Product & Conduct Strategy
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the AA team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Insurance Product & Conduct Strategy. Highlight your leadership skills and how you've driven product success in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the AA family. Good luck!
We think you need these skills to ace Head of Insurance Product & Conduct Strategy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product management within an FCA regulated environment. We want to see how your skills align with our mission at the AA!
Showcase Your Leadership Skills:As a Head of Insurance Product & Conduct Strategy, you'll be leading teams. So, don’t forget to mention your experience in building and developing high-performing teams. We love to see examples of your collaborative leadership style!
Demonstrate Your Analytical Mindset:We’re looking for someone with strong analytical skills. Use your application to showcase how you've used data and insights to drive product improvements and customer outcomes in the past. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at The AA
✨Know Your Insurance Products
Make sure you have a solid understanding of the various insurance products the AA offers, especially in the areas of Motor and Home Insurance. Familiarise yourself with their pricing structures and how they ensure fair value for customers. This knowledge will help you demonstrate your expertise and align with the company's mission.
✨Showcase Your Leadership Skills
As a candidate for the Head of Insurance Product & Conduct Strategy, it's crucial to highlight your experience in leading Product Management teams. Prepare examples of how you've successfully managed cross-functional initiatives and built high-performing teams in FCA regulated environments. This will show that you're ready to take on a leadership role.
✨Understand FCA Regulations
Brush up on your knowledge of FCA regulations, Consumer Duty, and customer outcome frameworks. Be prepared to discuss how you've navigated regulatory changes in the past and how you plan to ensure compliance while driving product innovation at the AA.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to balance customer needs with commercial performance. Think about past experiences where you've identified risks or opportunities and implemented effective solutions. This will showcase your analytical and strategic thinking skills, which are essential for this role.
