At a Glance
- Tasks: Lead the strategy for the AA’s Insurance Broker product portfolio and drive sustainable growth.
- Company: Join one of the UK's most trusted brands with a mission to keep Britain moving.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
- Why this job: Make a real impact by championing fair value and enhancing customer outcomes.
- Qualifications: Proven experience in Product Management within an FCA regulated environment.
The predicted salary is between 70000 - 90000 £ per year.
Company Description/ Business Unit
Location: London – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
This is the job
You’ll lead the strategy and development of the AA’s Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance.
Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer-focused products that meet both commercial and regulatory objectives. You’ll also represent the Insurance Division at key customer and conduct forums.
A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
What will I be doing?
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA’s Insurance Broker product portfolio
- Owning product fees, charges and add-on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross-functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third-party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
What do I need?
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross-functional initiatives across complex environments
- Track record of building, developing and leading high-performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer-focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands-on when needed
Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Head of Insurance Conduct & Product Oversight employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in London with a hybrid model that promotes work-life balance. Employees benefit from a comprehensive range of perks, including generous annual leave, a robust pension scheme, and diverse learning opportunities to foster career growth. With a strong commitment to inclusivity and employee well-being, the AA empowers its team members to thrive while championing customer-focused innovation in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Insurance Conduct & Product Oversight
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role at the AA.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you refine your responses and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Insurance Conduct & Product Oversight
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product management within an FCA regulated environment. We want to see how your skills align with the role of Head of Insurance Conduct & Product Oversight.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your experience in building and developing high-performing teams. We love to see examples of how you've influenced stakeholders and driven cross-functional initiatives.
Demonstrate Your Customer Focus:We’re all about delivering excellent customer outcomes, so share specific examples of how you’ve used data and insights to improve products or services. Show us your commitment to fair value principles!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at The AA
✨Know Your Insurance Products
Make sure you have a solid understanding of the various insurance products the AA offers, especially Motor and Home Insurance. Familiarise yourself with their pricing structures and fair value principles, as this will show your commitment to delivering excellent customer outcomes.
✨Demonstrate Regulatory Knowledge
Brush up on FCA regulations and Consumer Duty frameworks. Be prepared to discuss how you would ensure compliance while balancing customer needs and commercial performance. This will highlight your expertise in navigating complex regulatory environments.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led Product Management teams in the past. Focus on your ability to build high-performing teams and collaborate across functions. The AA values strong leadership, so be ready to share your approach to managing diverse teams.
✨Prepare for Scenario Questions
Think about potential scenarios related to product governance and conduct risk. Be ready to discuss how you would identify risks and implement solutions. This will demonstrate your analytical skills and strategic thinking, which are crucial for the role.
