At a Glance
- Tasks: Manage relationships with AA Approved Garages and ensure high service standards.
- Company: Join the AA, one of the UK's most trusted brands.
- Benefits: Company car, 25 days leave, discounts, and career development opportunities.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact in the motor industry while supporting garage growth.
- Qualifications: 3 years' experience in the motor industry and Level 3 qualification required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Scotland, Cumbria & Northern Ireland - Field Based
Contract: Full Time/Permanent
Hours: 36.25 per week between 9am and 5pm Monday to Friday
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
This role involves:
- Carrying out garage audits to ensure each site meets both customer specific and AA Approved quality standards.
- Managing relationships with AA Approved Garages, supporting a network of partners to ensure high levels of service, quality, and compliance are consistently delivered.
- Conducting regular Quality & Compliance inspections, ensuring garages meet required standards and performance targets.
- Identifying opportunities for improvement and implementing action plans where needed.
- Supporting the continued growth of the AA Approved Garage Network by identifying and engaging potential new garage partners.
- Using performance data and reporting tools to conduct regular performance management visits to garages.
- Producing monthly performance and risk reports for senior management.
- Carrying out unannounced visits and mystery shops across the network.
- Monitoring and protecting the correct use of AA branding across partner garages.
- Investigating complaints and claims, managing issues through to a satisfactory resolution.
- Building strong working relationships with garage partners to drive continuous improvement and maintain excellent service standards.
To be successful in this role, you’ll need:
- A strong background within the motor industry aftermarket environment, with at least 3 years’ relevant experience.
- A minimum Level 3 Motor Industry qualification (or equivalent).
- A full, clean UK driving licence.
- Good IT skills, including confidence using Microsoft 365.
- Strong commercial awareness and an understanding of the AA brand and AA Approved Garage offering.
The ideal candidate will be:
- An excellent communicator with strong interpersonal skills.
- Able to work in a consultative and objective manner.
- Customer-focused, with the ability to understand and advocate for client needs.
- Self-motivated, proactive, and able to use their own initiative.
- Passionate about maintaining high standards and driving continuous improvement.
Benefits include:
- Company Car & Fuel Card.
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
Area Network Manager in England employer: The AA
The AA is an exceptional employer, offering a dynamic work environment where employees are valued and rewarded for their contributions. With a strong focus on employee growth, the company provides diverse learning opportunities, a comprehensive benefits package including a company car, generous annual leave, and a commitment to inclusivity and diversity, making it an ideal place for those seeking meaningful and rewarding careers in Scotland, Cumbria, and Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Area Network Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the motor industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the AA and its values. Understand their mission to keep Britain moving and think about how your experience aligns with that. We want to see you demonstrate your passion for high standards and customer service during the chat!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, focus on specific situations where you improved compliance or enhanced service quality. This will help us see how you can contribute to maintaining high operational standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the AA team. Let’s get you on board!
We think you need these skills to ace Area Network Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that are relevant to the Area Network Manager role. Highlight your background in the motor industry and any compliance management experience you have. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our values at the AA. Be sure to mention your understanding of garage operations and customer service standards.
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your ability to manage relationships and drive continuous improvement. We love seeing quantifiable results, so don’t hold back on the numbers!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and garage operations. Understand the AA's services and how they relate to the role of Area Network Manager. Being able to discuss specific compliance standards and audit processes will show that you're serious about the position.
✨Showcase Your Communication Skills
As this role involves building relationships with garage partners, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and customer-focused approach.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like conducting an unannounced visit or managing a complaint. Think through potential scenarios and outline your thought process. This will help you convey your problem-solving abilities and proactive mindset.
✨Demonstrate Your Passion for Improvement
The AA values continuous improvement, so be ready to discuss how you've driven change in previous roles. Share specific examples of how you've identified opportunities for improvement and implemented action plans. This will highlight your self-motivation and commitment to maintaining high standards.
