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- Tasks: Own and manage digital self-service products, enhancing customer experiences across app and web.
- Company: Join the AA, the UK's leading motoring organisation, evolving for over a century.
- Benefits: Enjoy 25 days leave, free breakdown membership, discounts, and a supportive work environment.
- Why this job: Make a real impact on customer journeys with autonomy in a collaborative team.
- Qualifications: Experience as a Product Owner with a focus on customer-facing digital solutions.
- Other info: Diverse and inclusive culture, with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Company Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus
Think the AA is just about roadside assistance? Think again. For over a century, we’ve been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Product Owner means you’ll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job: We’re looking for a confident and commercially minded Product Owner to help shape and evolve customer self-service experiences across our digital channels. You’ll take ownership of a key product area, working closely with a dedicated delivery squad and a wide range of stakeholders to deliver meaningful outcomes for customers and the business. You’ll have the opportunity to work on enterprise-scale digital services that make a real difference to customers, with the autonomy to own your space and the support of a collaborative product community. We value diverse perspectives and are committed to creating an inclusive environment where everyone can do their best work. This role suits someone who enjoys autonomy, thrives in an agile environment, and is motivated by improving customer journeys through smart, well-prioritised digital solutions.
What will I be doing?
- Own and manage a digital self-service product area across customer-facing channels, including app and web
- Lead and prioritise the product backlog, translating customer and business needs into clear, valuable outcomes
- Act as the subject-matter expert for your product area, providing direction and clarity to your delivery squad
- Collaborate with stakeholders across Digital, Technology and the wider business to shape roadmaps and priorities
- Monitor performance using agreed measures, using insight to drive continuous improvement
- Support delivery through agile ceremonies, testing, and go-live readiness
What do I need?
- Proven capability as a Product Owner, owning a backlog and working day-to-day with a delivery squad
- Strong experience delivering customer-facing digital products or platforms
- Confidence working independently, making prioritisation decisions and balancing multiple demands
- A customer-centred mindset, with a track record of reducing friction and improving self-service journeys
- Clear communication and stakeholder-management skills, with the ability to influence and build trust
- Comfort working in agile environments, using product and backlog management tools
Bonus points if you have:
- Experience with identity and access management or secure login journeys
- A technical background or strong technical understanding, enabling effective collaboration with engineers
Benefits:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Digital Product Owner employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at The AA. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work as a Product Owner. Highlight how you’ve improved customer journeys and delivered successful digital products – this will make you stand out!
✨Tip Number 3
Get familiar with The AA’s products and services. Understanding their offerings will help you tailor your conversations and show that you’re genuinely interested in contributing to their mission of enhancing customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team and ready to dive into the exciting journey with us.
We think you need these skills to ace Digital Product Owner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Product Owner role. Highlight your experience with customer-facing digital products and how you've improved self-service journeys. We want to see how you can bring value to our team!
Showcase Your Agile Experience: Since we thrive in an agile environment, it's crucial to demonstrate your familiarity with agile methodologies. Share examples of how you've successfully managed a product backlog and collaborated with delivery squads. This will show us you're ready to hit the ground running!
Communicate Clearly: Effective communication is key in this role. When writing your application, be clear and concise about your skills and experiences. Use straightforward language to convey your ideas, as this reflects the clarity we value in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at The AA
✨Know Your Product Inside Out
As a Digital Product Owner, you need to demonstrate a deep understanding of the product area you'll be managing. Research the AA's digital self-service offerings and think about how you can enhance customer journeys. Be ready to discuss specific examples of how you've improved similar products in the past.
✨Showcase Your Agile Experience
Since this role thrives in an agile environment, come prepared to share your experiences with agile methodologies. Talk about how you've led delivery squads, prioritised backlogs, and facilitated agile ceremonies. Highlight any tools you’ve used for product and backlog management to show you're well-versed in the process.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would collaborate with stakeholders. Prepare to give examples of how you've influenced decisions and built trust in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer-centric mindset. Think about challenges you've faced in previous roles and how you overcame them. Be ready to explain how you would approach reducing friction in customer self-service journeys at the AA.