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- Tasks: Handle customer calls, resolve queries, and manage vehicle damage claims with top-notch service.
- Company: Join a diverse and inclusive team at a leading automotive organisation.
- Benefits: Enjoy 23 days annual leave, discounts, and a supportive work environment.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Proactive attitude, quick learner, and ability to thrive under pressure.
The predicted salary is between 24890 - 24890 £ per year.
Location: Tunbridge Wells
Workstyle: Hybrid (3 days per week in the office)
Salary: £24,890 plus up to 10% annual bonus
Start Date: 15th June 2026 (Note: annual leave within first 4 weeks may affect application progress)
Hours: Average of 37.5 hours per week, Monday to Friday between 8.30am and 5.30pm
Responsibilities:
- Handle inbound customer calls, resolving queries and managing vehicle damage claims from start to finish, while delivering outstanding customer service.
Day‑to‑Day Tasks:
- Gather key information using structured scripts and apply judgement to determine the best course of action.
- Continuously build your knowledge of products and services to support a wide range of customer needs.
- Use available tools and resources to deliver the best possible outcomes.
- Stay focused and composed during busy periods, ensuring every customer receives a consistent, high‑quality experience.
Qualifications:
- Learn new information and apply it quickly.
- Self‑starter: Proactive, take pride and ownership in work.
- Smooth operator: Cope well in pressured situations, maintaining resilience while managing setbacks effectively.
Benefits:
- Opportunity to join and learn within a supportive, driven team.
- 23 days annual leave + 8 bank holidays.
- Free breakdown membership.
- Employee discount scheme (access to discounts on healthcare, shopping, holidays, and more).
- Discounts on AA products, including car and home insurance.
- Access to employee inclusivity awareness networks.
- Dedicated Employee Assistance Programme to support mental health.
- Work‑save pension scheme with up to 7% employer contribution.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Customer Service Advisor employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the AA and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and managing claims during the actual interview.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've coped under pressure in previous roles. The AA values smooth operators, so highlight your ability to stay calm and deliver high-quality service even when things get hectic.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling customer queries and managing claims, as this will show us you’re a perfect fit for the job!
Show Off Your Skills: We want to see how you handle pressure and maintain resilience. Share specific examples from your past experiences where you’ve successfully managed busy situations while delivering top-notch customer service.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value diversity and want to know what makes you unique, so feel free to share your story and how it aligns with our inclusive culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at The AA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling inbound calls, resolving queries, and managing vehicle damage claims. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Customer Service Advisor to understand customer needs, so showing this skill in your interview will set you apart.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues or managed difficult situations. Highlighting your ability to stay composed under pressure and find effective solutions will resonate well with the interviewers.
✨Emphasise Your Team Spirit
Since you'll be joining a supportive team, it’s important to convey your willingness to collaborate and learn from others. Share experiences where you’ve worked well in a team setting, as this aligns with the company’s values of inclusivity and teamwork.