Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer communications and manage a dynamic team to enhance customer engagement.
- Company: Join the AA, a leading provider of essential services in the UK.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Why this job: Shape impactful communications and drive positive customer experiences.
- Qualifications: Strong leadership, project management skills, and a customer-first mindset required.
- Other info: Hybrid working model with diverse learning opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
The AA is seeking a Customer Communications Manager in Basingstoke, England, United Kingdom.
Job Title: Customer Communications Manager
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Maternity Cover – Fixed Term Contract
Hours: Monday-Friday
The AA provides a wide range of services to millions of customers, including Home and Motor Insurance, Financial Services, and more. The mission is to keep Britain moving, and the company is looking for dedicated individuals to join the team.
This is the job
As the Insurance Customer Communications Manager, you will take the lead in shaping how the company communicates with customers through letters, emails, SMS, and online across their entire journey. You will manage a team of three and guide them through a pipeline of change initiatives and communication updates.
What will I be doing?
- Leading the development and delivery of customer communications across the full lifecycle.
- Managing a busy pipeline of communication changes and balancing regulatory deadlines, customer needs, and commercial priorities.
- Coaching and supporting a team of three to deliver high-quality work across multiple projects and change initiatives.
- Assessing communication requirements and translating them into effective and actionable communications change and delivery plans.
- Reviewing and refreshing key communication assets such as welcome packs, renewal documents, and printed materials.
- Acting swiftly to resolve communication issues and incidents.
- Manging a £2M fulfilment budget and ensuring the company remains on budget.
- Overseeing the end-to-end delivery process for communications via post, email, and SMS.
- Ensuring all communications meet brand, regulatory, and quality standards.
What do I need?
- Strong organisational and project management skills.
- Proven experience delivering customer communications and/or change across digital and offline channels.
- Strong leadership skills and the ability to coach, support, and inspire a small team.
- A customer-first mindset and a passion for creating communications that drive engagement and positive outcomes.
- Excellent attention to detail and creative and strategic thinking.
- Exceptional written communication skills and proficiency in Microsoft Office.
Additional information
The company offers a range of benefits, including 25 days annual leave, a Worksavement pension scheme, free AA breakdown membership, and discounts on AA products. The company values diversity and is an equal opportunities employer.
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays, and more
- Company funded life assurance
- Diverse learning and development opportunities to support career progression
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
#J-18808-Ljbffr
Customer Communications Manager employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they keep Britain moving. Tailor your answers to show how you can contribute to that goal.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and customer-first mindset, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Communications Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer communications. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills: Since this role involves managing a team, it’s crucial to demonstrate your leadership abilities. Share examples of how you’ve coached or inspired others in previous roles. We love seeing candidates who can motivate their teams!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and keep your points concise. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The AA
✨Know Your Customer Communication Strategies
Familiarise yourself with the latest trends in customer communication, especially in insurance. Be ready to discuss how you would enhance customer engagement through various channels like emails, SMS, and online platforms.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your coaching style and how you've inspired your team to deliver high-quality work, especially during change initiatives.
✨Demonstrate Your Organisational Prowess
Be ready to talk about your project management experience. Discuss how you balance multiple priorities, manage deadlines, and ensure that all communications meet brand and regulatory standards.
✨Bring Your Creative Ideas
Think of innovative ways to refresh communication assets like welcome packs and renewal documents. Share your ideas on how to make these materials more engaging and effective for customers.
