At a Glance
- Tasks: Engage with customers via phone and email, providing expert support on driver courses.
- Company: Join The AA, a leader in road safety and customer service excellence.
- Benefits: Enjoy 23 days leave, free breakdown membership, and discounts on various services.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
- Why this job: Be part of a supportive team, making a real impact on customer experiences.
- Qualifications: Problem-solving skills and a proactive attitude are essential; curiosity is a plus!
The predicted salary is between 19300 - 25000 € per year.
Location
Basingstoke – Hybrid working
Salary
£24,060 + up to 10% bonus
Shifts
36.25 hours per week, working 5 days between Monday–Sunday with shifts falling within the hours below.
Operating Hours
07:30–18:15 midweek & 08:00–15:00 weekends
Role Overview
As the go-to expert on our police‑referred courses—your customers will count on you when it matters most. Every call, no matter how challenging, gets your full dedication so the outcome is always spot on. In our energetic, fast‑paced environment, you’ll make each customer feel like they’re your first of the day. As the frontline of Drivetech, you set the standard for what our customers expect. Some calls will be tough, with frustrated or vulnerable customers, but you’ll never face them alone—teamwork is at the heart of what we do, and we’ve always got each other’s backs.
Responsibilities
- Interacting with delegates by phone and email to book their course, deal with queries and provide relevant advice
- Using your autonomy to decide on the best course of action for each interaction
- Taking ownership of your own knowledge base, seeking out opportunities to learn and maintaining current knowledge of tools, systems, and processes
- Ensuring every customer interaction receives the best in class experience they have come to expect
Qualifications
- As a problem solver, you will be capable of quickly understanding and analysing information with the ability to make informed, logical decisions efficiently
- You will be able to take on board new information, constantly updating and adapting your skills and knowledge
- The ability to thrive in pressurised situations, maintaining your calm and focus at all times
- A desire to be proactive with your work and a keen eye on self‑development
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of Drivetech, you’ll have access to a range of benefits.
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The company values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
Customer Advisor in Basingstoke employer: The AA
The AA is an exceptional employer located in Basingstoke, offering a supportive and collaborative work culture that prioritises teamwork and employee well-being. With benefits such as 23 days of annual leave, a generous pension scheme, and diverse learning opportunities, employees are empowered to grow and thrive in their careers while making a meaningful impact on customer experiences. Join us to be part of an inclusive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Basingstoke
✨Tip Number 1
Familiarise yourself with Drivetech's police-referred driver offender courses. Understanding the specifics of these courses will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice handling difficult customer scenarios. Since you'll be dealing with frustrated or vulnerable customers, role-playing these situations with a friend can help you develop the composure and problem-solving skills needed for the job.
✨Tip Number 3
Showcase your teamwork skills. The role emphasises collaboration, so think of examples from your past experiences where you've successfully worked as part of a team to resolve issues or improve customer service.
✨Tip Number 4
Be prepared for a competency-based interview that includes role play. Practising common customer service scenarios can help you feel more confident and articulate during this part of the interview process.
We think you need these skills to ace Customer Advisor in Basingstoke
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past, especially in challenging situations, to showcase your suitability for the position.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The AA
✨Show Your Problem-Solving Skills
As a Customer Advisor, you'll need to demonstrate your ability to quickly assess situations and provide logical solutions. Prepare examples from your past experiences where you successfully resolved customer issues or made quick decisions under pressure.
✨Emphasise Teamwork
Since the role involves working closely with colleagues, highlight your experience in team settings. Share instances where you collaborated effectively with others to achieve a common goal, especially in challenging situations.
✨Demonstrate Composure Under Pressure
The interview may include role-play scenarios that mimic high-pressure calls. Practice staying calm and collected while addressing customer concerns, showcasing your resilience and ability to maintain a positive attitude.
✨Be Curious and Inquisitive
Show your eagerness to learn about the company's products and services. Ask insightful questions during the interview to demonstrate your curiosity and willingness to grow within the role, which is essential for providing top-notch customer service.
