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For Companies At a Glance
- Tasks: Engage with customers via phone and email, providing expert support on driver courses.
- Company: Join The AA, a leader in road safety and customer service excellence.
- Benefits: Enjoy 23 days leave, free breakdown membership, and discounts on various services.
- Why this job: Be part of a supportive team, making a real impact on customer experiences.
- Qualifications: Problem-solving skills and a proactive attitude are essential; curiosity is a plus!
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
The predicted salary is between 19300 - 25000 £ per year.
Overview
The AA – Drivetech service in Basingstoke, England, United Kingdom is hiring a Customer Advisor. The role is based in Basingstoke onsite three days per week, with a salary of £23,100 and a 36.25 hour contract. Shifts are Monday to Friday 7.30am–6.15pm and weekends 8am–3pm.
What will I be doing?
- Interacting with delegates and colleagues by phone and email, applying logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve each customer’s unique queries
- Pushing for better outcomes using available resources, tools and systems to offer the best customer service
- Maintaining focus and composure during peak call times to ensure consistent, exceptional service
- Striving to deliver a top-class customer experience aligned with our iconic brand
What do I need?
- A problem solver who can understand information quickly and make logical decisions
- An explorer who is curious, willing to learn, and apply new information rapidly
- A self-starter who is proactive and takes pride in their work
- A composed operator who remains resilient under pressure and can handle setbacks
Salary and schedule
Salary: £23,100 per year. Contract: 36.25 hours per week. Location: Basingstoke – 3 days per week onsite. Shifts: Monday to Friday 7.30am–6.15pm and weekends 8am–3pm.
About Drivetech
Drivetech is a UK leader in delivering police-referred driver offender courses, with a focus on road safety and people safety. You will become an expert in our police-referred courses and help customers achieve the right outcome on every call. You will work in a fast-paced environment and be part of a team that sets the tone for customer expectations from Drivetech and the AA. Some calls may be complex or involve frustrated or vulnerable customers, so teamwork and supporting each other are important.
What will happen next
Apply now to unleash your potential! If you fit the behavioural profile for the role and environment, you will be invited to a final-stage interview lasting approximately 60 minutes with competency-based questions and role play. Upon offer, pre-employment checks and onboarding will follow, including contract issuance. Training and going live on the phones will occur with ongoing support from trainers, your Line Manager, and colleagues.
Benefits
- 23 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme for healthcare, shopping, holidays and more
- Diverse learning and development opportunities
- Dedicated Employee Assistance Programme and 24/7 remote GP service
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and encourages applicants from diverse backgrounds to join us and contribute to an inclusive culture.
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Customer Advisor employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with Drivetech's police-referred driver offender courses. Understanding the specifics of these courses will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice handling difficult customer scenarios. Since you'll be dealing with frustrated or vulnerable customers, role-playing these situations with a friend can help you develop the composure and problem-solving skills needed for the job.
✨Tip Number 3
Showcase your teamwork skills. The role emphasises collaboration, so think of examples from your past experiences where you've successfully worked as part of a team to resolve issues or improve customer service.
✨Tip Number 4
Be prepared for a competency-based interview that includes role play. Practising common customer service scenarios can help you feel more confident and articulate during this part of the interview process.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past, especially in challenging situations, to showcase your suitability for the position.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The AA
✨Show Your Problem-Solving Skills
As a Customer Advisor, you'll need to demonstrate your ability to quickly assess situations and provide logical solutions. Prepare examples from your past experiences where you successfully resolved customer issues or made quick decisions under pressure.
✨Emphasise Teamwork
Since the role involves working closely with colleagues, highlight your experience in team settings. Share instances where you collaborated effectively with others to achieve a common goal, especially in challenging situations.
✨Demonstrate Composure Under Pressure
The interview may include role-play scenarios that mimic high-pressure calls. Practice staying calm and collected while addressing customer concerns, showcasing your resilience and ability to maintain a positive attitude.
✨Be Curious and Inquisitive
Show your eagerness to learn about the company's products and services. Ask insightful questions during the interview to demonstrate your curiosity and willingness to grow within the role, which is essential for providing top-notch customer service.
