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For Companies At a Glance
- Tasks: Help customers with their driving journey and resolve queries with a smile.
- Company: Join The AA Driving School & BSM, a leader in customer service.
- Benefits: Enjoy 23 days annual leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives while enjoying flexible hours.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
The predicted salary is between 20000 - 26000 £ per year.
Overview
Full Time/Permanent At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony. You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!
Role
Role: Customer Advisor – Driving School
Location: Cardiff – Dynamic Working
Salary: £23,100
Shift Pattern: Monday-Friday 9am-5pm
Responsibilities
- Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
- Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
- Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
- Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
- Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.
Benefits
- We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Ability to purchase extra holidays
- Free AA breakdown membership after you start your employment
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Workplace pensions scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Plus, so much more!
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Customer Advisor employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know the company! Research The AA Driving School & BSM, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and complaint resolution. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer service shine through. Share personal experiences that highlight your skills and how you can contribute to creating world-class customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Showcase Your Communication Skills: As a Customer Advisor, communication is key! Use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on showcasing your personality while keeping it professional.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved customer issues in the past. This will demonstrate your ability to take ownership and deliver service excellence, which is super important for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s quick and easy – just a few clicks and you’re done!
How to prepare for a job interview at The AA
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand what it means to put the customer first, as this role is all about delivering world-class experiences. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with The AA and BSM
Do some research on The AA Driving School and BSM. Knowing their values, services, and recent news will show your genuine interest in the company. It’ll also help you answer questions more confidently and ask insightful ones yourself.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage complaints or support customers through a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm and Team Spirit
This role involves working closely with a team, so let your enthusiasm shine through! Talk about your experiences working in teams and how you contribute to a positive work environment. A friendly attitude can go a long way in making a great impression.
