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- Tasks: Be the friendly face of the AA, helping customers in need on the road.
- Company: Join the UK's largest motoring organisation, known for its reliability and customer care.
- Benefits: Enjoy free breakdown cover, 23 days holiday, a pension scheme, and employee discounts.
- Why this job: Make a real difference by helping people, with industry-leading training and a supportive culture.
- Qualifications: Must have a full driving category C licence and Driver CPC qualification; tech-savvy is a plus.
- Other info: Flexible shifts with opportunities for career development and a commitment to diversity.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Push for Better. Join The AA.
As our Roadside Recovery Driver, you'll go the extra mile for our customers.
Anything can happen whilst driving, but it's OK we are the AA! We get everyone back on the road safely and get their day moving again.
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Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
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Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
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Free breakdown cover from day one
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Equivalent of 23 days holidays (increases with service) plus bank holidays
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Up to 7% company pension contribution
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Join a famous brand that our customers love, with industry leading training
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Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
This is the job
You'll be the friendly face of the UK's largest motoring organisation. To our customers, you're the superhero. Ready for anything, you'll be there for them, anytime, anywhere and in any weather. You'll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.
What will I be doing?
You'll be:
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A communicator: You're great with your customers, you're the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
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A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers
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A fixer/problem solver: You're someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues
What do I need?
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To be eligible for this role you must live within 25 miles and 1 hours travel from the depot – postcode included in advert
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A full driving category C driving licence (HGV 2). Ideally you'll hold the CE (HGV 1) licence too, although this isn't essential as we can help you with this.
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Alongside this, you'll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card
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To be comfortable adapting to new technology- training will be provided
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To be happy working shifts, which include evenings, nights, weekends and Bank Holidays
Additional information
As a valued team member, you'll have access to a range of fully supported development programmes, designed to help you progress your career with us.
Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you're looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
You'll also have access to a range of benefits such as:
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Discounts on AA products including car and home insurance
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Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
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Company funded life assurance
You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment.
As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.
Ready for anything? Apply Today
Company employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Company
✨Tip Number 1
Familiarise yourself with the AA's values and customer service approach. Understanding what makes the AA a trusted brand will help you align your responses during the interview, showcasing how you can embody their commitment to excellent customer care.
✨Tip Number 2
Brush up on your technical skills related to vehicle recovery and roadside assistance. Being able to discuss specific scenarios where you've successfully solved problems or assisted customers will demonstrate your capability and readiness for the role.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability in various working conditions. Since the job requires working shifts, including nights and weekends, sharing examples of how you've managed similar schedules in the past will show your commitment and reliability.
✨Tip Number 4
Highlight any experience you have with technology, especially if you've used digital drivers' tachographs or similar systems. The AA is looking for someone comfortable with new tech, so demonstrating your proficiency will set you apart from other candidates.
We think you need these skills to ace Company
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Roadside Recovery Driver. Highlight your customer service skills and ability to work independently in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your driving qualifications, problem-solving abilities, and any relevant experience in customer service or technical roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the AA. Mention how your background makes you a great fit for the team and how you can contribute to their mission of getting customers back on the road safely.
Prepare for the Interview: Once your application is submitted, prepare for the online interview assessment by thinking about scenarios where you've demonstrated excellent customer service and problem-solving skills. Be ready to discuss your driving experience and how you handle challenging situations.
How to prepare for a job interview at The AA
✨Show Your Customer Service Skills
As a Roadside Recovery Driver, you'll be the friendly face of the AA. Make sure to highlight your communication skills and ability to reassure customers in stressful situations during the interview.
✨Demonstrate Problem-Solving Abilities
The role requires you to be a fixer and problem solver. Prepare examples from your past experiences where you've successfully resolved issues or helped others in challenging situations.
✨Familiarise Yourself with the Role Requirements
Understand the specific qualifications needed for the job, such as the driving licences and CPC qualification. Be ready to discuss how your background aligns with these requirements.
✨Emphasise Flexibility and Adaptability
Since the job involves working various shifts and adapting to new technology, express your willingness to work flexible hours and learn new systems. This shows you're ready for the demands of the role.
