At a Glance
- Tasks: Design, map, and improve processes while facilitating workshops with stakeholders.
- Company: The AA is a trusted UK brand offering diverse services beyond roadside assistance.
- Benefits: Enjoy 25 days annual leave, free breakdown membership, and a generous pension scheme.
- Other info: This role is hybrid, based in Cheadle Oldbury or Newcastle.
- Why this job: Join a dynamic team focused on enhancing customer outcomes through process improvement.
- Qualifications: Strong attention to detail and experience in a fast-paced environment are essential.
The predicted salary is between 30000 - 33000 £ per year.
Company Description / Business Unit
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving.
Job Details
- Location: Cheadle Oldbury or Newcastle hybrid 3 days in the office
- Employment Type: Permanent
- Salary: Up to £33,000 depending on experience
- Hours: 9-5 Monday to Friday 36.25 hours
This is the job
As a Process Mapping and Improvement Coordinator, you’ll play a key role in shaping how the business operates day to day. You’ll design, map and improve processes in a fast‑paced environment, working with stakeholders at all levels. Applying lean principles, you’ll reduce waste and enhance customer outcomes while ensuring compliance. Strong attention to detail is essential in this hands‑on role.
What will I be doing?
- Producing and critically reviewing business process maps
- Facilitating workshops with SMEs and stakeholders
- Ensuring documentation meets ISO standards
- Analysing processes for improvement opportunities
- Following governance and version control processes
- Acting as a key contact for process queries
- Communicating process updates across the business
- Building strong stakeholder relationships
What do I need?
- Strong attention to detail
- Experience in a fast‑paced environment
- Confidence engaging stakeholders at all levels
- Strong communication and facilitation skills
- Understanding of lean/process improvement
- Proactive and organised approach
Benefits
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Process Mapping & Improvement Coordinator in Cheadle employer: The AA
The AA, located in Cheadle Oldbury or Newcastle, offers a comprehensive benefits package including a holiday buying scheme and a Worksave pension with up to 7% employer contribution. The company values diversity and fosters an inclusive culture, encouraging applications from all backgrounds.
