At a Glance
- Tasks: Engage with customers, build trust, and meet sales targets in a dynamic team.
- Company: Join the iconic AA, a leader in the automotive industry.
- Benefits: Enjoy 23 days leave, free breakdown cover, and discounts on products.
- Other info: Diverse learning opportunities and a commitment to inclusivity await you.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Motivated individuals with strong communication skills and a desire to succeed.
The predicted salary is between 25480 - 25480 £ per year.
Location: Cheadle
Salary: £25,480
Bonus: Average monthly bonus of £250, with the potential to earn more based on performance
Contract: Full time – permanent
Hours: 40 hours per week. Shift Pattern: Monday, Tuesday & Wednesday 10:00-19:00, Thursday 9:30-18:15, Friday 9:30-16:15. No weekends
Hybrid Working: You’ll work full time in the Cheadle office during training and probation. Once successfully completed, if you choose you can move to our hybrid model, working a minimum of 2 days per week onsite.
Start Date: 23rd February 2026 (If you have holiday or annual leave within the first 4 weeks, you may not be suitable for this position)
Interview Dates: 22nd-30th January 2026
As an Outbound Sales & Retention Advisor, you’ll speak to existing AA Customers whose policies are coming to an end. Your role is to understand their needs, build confidence in our products and ensure they have the right cover for continued peace of mind. You’ll work in a fast‑paced, supportive team environment where collaboration, resilience and customer focus are key. Every call is an opportunity to deliver the high standards our iconic brand is known for.
What will I be doing?
- Working towards sales and retention targets
- Engaging customers and building trust on every call
- Identifying customer needs and recommending the right products
- Resolving queries while delivering positive customer outcomes
- Using available tools and resources to achieve the best result for the customer
- Maintaining focus and professionalism during peak call times
What We’re Looking For
- Motivated – driven to achieve targets and deliver results
- Confident communicators – energised by conversation and relationship-building
- Self‑starters – proactive, accountable and proud of their work
- Resilient – calm under pressure and able to manage setbacks positively
Sales experience is beneficial, but what matters most is your attitude, resilience and desire to succeed. You will be calling customers on an outbound basis.
Benefits
- 23 days annual leave plus bank holidays
- Worksave pension scheme
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Recruitment Process
Your application: We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
Your interview: If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60 minutes. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding: Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract. Training and going live on the phones! Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.
Sales Customer Service Advisor in Cheadle Hulme employer: The AA
Join the AA as a Sales and Retention Customer Service Advisor in Cheadle, where you'll thrive in a dynamic and supportive team environment. With competitive benefits including 23 days of annual leave, a robust pension scheme, and diverse learning opportunities, we empower our employees to grow and succeed. Our inclusive culture values diversity and encourages you to be your authentic self while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Customer Service Advisor in Cheadle Hulme
✨Tip Number 1
Get to know the company inside out! Research the AA, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing with a friend or family member. Focus on building trust and understanding customer needs – it’ll make a world of difference during your interview.
✨Tip Number 3
Be ready for the role play in your interview! It’s a chance to showcase your sales skills and how you handle customer queries. Think about how you can turn a potential 'no' into a 'yes' by identifying needs and recommending the right products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and resources to help you prepare for the interview process.
We think you need these skills to ace Sales Customer Service Advisor in Cheadle Hulme
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and share a bit about what motivates you, especially in customer service.
Tailor Your Application:Make sure to customise your application for the Sales and Retention Customer Service Advisor role. Highlight any relevant experience or skills that match the job description, like your ability to build trust with customers or handle pressure.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and achievements. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at The AA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales and Retention Customer Service Advisor. Familiarise yourself with the company’s products and services, especially those related to customer retention. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since the interview includes a role play, practice common sales scenarios. Think about how you would engage a customer whose policy is ending. Role-playing with a friend can help you refine your approach and boost your confidence for the real deal.
✨Show Off Your Resilience
The job requires a calm and positive attitude under pressure. Be prepared to share examples from your past experiences where you’ve successfully handled difficult situations or setbacks. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training processes, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
