At a Glance
- Tasks: Manage relationships with AA Approved Garages and ensure high service standards.
- Company: Join the AA, one of the UK's most trusted brands.
- Benefits: Company car, 25 days leave, discounts, and career development opportunities.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact in the motor industry while supporting garage growth.
- Qualifications: 3 years' experience in the motor industry and Level 3 qualification required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Scotland, Cumbria & Northern Ireland - Field Based
Contract: Full Time/Permanent
Hours: 36.25 per week between 9am and 5pm Monday to Friday
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
This role involves:
- Carrying out garage audits to ensure each site meets both customer specific and AA Approved quality standards.
- Managing relationships with AA Approved Garages and supporting a network of partners to ensure high levels of service, quality, and compliance are consistently delivered.
- Conducting regular Quality & Compliance inspections and identifying opportunities for improvement.
- Supporting the continued growth of the AA Approved Garage Network by identifying and engaging potential new garage partners.
- Using performance data and reporting tools to conduct regular performance management visits to garages.
- Producing monthly performance and risk reports for senior management.
- Carrying out unannounced visits and mystery shops across the network.
- Monitoring and protecting the correct use of AA branding across partner garages.
- Investigating complaints and claims, managing issues through to a satisfactory resolution.
- Building strong working relationships with garage partners to drive continuous improvement.
To be successful in this role, you’ll need:
- A strong background within the motor industry aftermarket environment, with at least 3 years’ relevant experience.
- A minimum Level 3 Motor Industry qualification (or equivalent).
- A full, clean UK driving licence.
- Good IT skills, including confidence using Microsoft 365.
- Strong commercial awareness and an understanding of the AA brand and AA Approved Garage offering.
The ideal candidate will be:
- An excellent communicator with strong interpersonal skills.
- Able to work in a consultative and objective manner.
- Customer-focused, with the ability to understand and advocate for client needs.
- Self-motivated, proactive, and able to use their own initiative.
- Passionate about maintaining high standards and driving continuous improvement.
Benefits include:
- Company Car & Fuel Card.
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Worksave pension scheme with up to 7% employer contribution.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Company funded life assurance.
- Diverse learning and development opportunities.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
Area Network Manager in Broughton employer: The AA
The AA is an exceptional employer, offering a dynamic work environment where employees are valued and rewarded for their contributions. With a strong focus on employee growth, comprehensive benefits including a company car, generous leave, and diverse learning opportunities, the AA fosters a culture of inclusivity and continuous improvement. Join us in Scotland, Cumbria & Northern Ireland, where you can make a meaningful impact while enjoying a supportive and empowering workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Area Network Manager in Broughton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the motor industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the AA and its values. Understand their mission to keep Britain moving and think about how your experience aligns with that. Practice common interview questions and come up with examples that showcase your skills in compliance and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the Area Network Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Area Network Manager in Broughton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Network Manager role. Highlight your experience in the motor industry and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at the AA. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you've made a difference in previous positions. We love seeing results!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and garage operations. Understand the AA's services and how they relate to the role of Area Network Manager. Being able to discuss specific compliance standards and audit processes will show that you're serious about the position.
✨Showcase Your Communication Skills
As this role involves building relationships with garage partners, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and customer-focused approach.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like conducting an unannounced visit or managing a complaint. Think through potential scenarios and outline your thought process. This will help you convey your problem-solving abilities and proactive mindset.
✨Demonstrate Your Passion for Improvement
The AA values continuous improvement, so be ready to discuss how you've driven change in previous roles. Share specific examples of how you've identified opportunities for improvement and implemented action plans. This will highlight your commitment to maintaining high standards and supporting business growth.
