At a Glance
- Tasks: Provide vehicle opening, key cutting, and programming services to customers.
- Company: Join the AA, the UK's leading motoring organisation with over 100 years of experience.
- Benefits: Enjoy flexible hours, competitive salary, free breakdown membership, and generous annual leave.
- Other info: Access to career development programmes and a diverse, inclusive work culture.
- Why this job: Be part of an exciting journey in automotive technology and customer service.
- Qualifications: Experience in automotive locksmithing and a full driving licence required.
The predicted salary is between 37000 - 46000 £ per year.
Company Description/ Business Unit
Location: Bristol
Salary: £41,923.56
Contract: Permanent - Field Worker
Hours: 36.25 a week - Mon-Fri with 585 flexible standby hours across the year
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Key Assist Technician, you’ll play a key part to our success and join us on this exciting motoring journey.
This is the job
We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations. You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.
What will I be doing?
- Undertaking vehicle opening, key cutting and vehicle programming services on all types and age of vehicle, to the highest standard
- Maintaining a high level of knowledge in the field of automotive security systems, ensuring that all equipment tooling and programming software can be used in an efficient and correct manner
- Maintaining an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles
- Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained in a professional standard to both internal colleagues and customers
- Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met
- Maintain accurate records of all jobs undertaken and ensure compliance with all laid down procedures to enable correct billing of customers and subsequent audits
- Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for
- Ensure Treating Customers Fairly (TCF) is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment
What do I need?
- Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
- Strong verbal, numerical and communication skills
- It’s essential that you have a full category B driving licence, with no more than 6 points
- Natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public
Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Each year, choose your standby hours preferences to suit your lifestyle and work life balance
- Bring your best self and we provide the rest, including; Van, full AA branded Uniform, Boots, and key assist specific equipment!
- Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Access to the EV discount scheme
- Company funded life assurance
- Plus, so much more!
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
Ready for anything? Apply Today
Mobile Key Assist Technician in Bristol employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in Bristol where you can thrive as a Mobile Key Assist Technician. With a strong focus on employee well-being, we provide flexible working hours, comprehensive benefits including free breakdown membership, and dedicated development programmes to support your career growth. Join us to be part of a diverse and inclusive culture that values your contributions and empowers you to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Key Assist Technician in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. You never know who might have a lead on that Mobile Key Assist Technician role!
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with vehicle security systems or locksmithing. It’ll not only boost your confidence but also make you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and scenarios related to key cutting and vehicle programming. This will help you articulate your skills and experiences clearly when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the AA family!
We think you need these skills to ace Mobile Key Assist Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Key Assist Technician role. Highlight your experience in automotive locksmithing and customer service, as these are key for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the automotive industry and how your skills align with our mission at the AA. Keep it concise but engaging – we want to see your personality come through!
Showcase Relevant Skills:Don’t forget to showcase your strong verbal and numerical skills in your application. We value clear communication, so give examples of how you've successfully interacted with customers or solved problems in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive security systems and key cutting techniques. The interviewer will likely ask you about your experience in the locksmith industry, so be ready to share specific examples of your work and how you've handled various situations.
✨Show Off Your Customer Service Skills
As a Mobile Key Assist Technician, you'll be dealing with customers regularly. Prepare to discuss how you've provided excellent customer service in the past. Think of scenarios where you went above and beyond to help someone, as this will demonstrate your natural aptitude for delivering great service.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific vehicle issue or customer complaint. Practise articulating your thought process clearly and confidently, as this will show your problem-solving skills and technical knowledge.
✨Dress the Part
Even though this is a field-based role, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the AA's values right from the start.
