Training Delivery and Support Specialist in Basingstoke

• Job Title
• Training Delivery & Support Specialist
• Location

Basingstoke – Resident role based across the Patrol Centre and Basingstoke Office, with a blend of office and hybrid working

• Employment Type
• Permanent
• Hours
• Monday-Friday
• Job Summary

Think the AA is just about roadside assistance?

Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers.

From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered.

Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Role Overview

As a Training Delivery & Support Specialist, you’ll bring learning to life by delivering engaging remote and face‑to‑face training to our Roadside Operations teams.

Using your technical expertise and coaching skills, you’ll help colleagues build the knowledge and confidence they need to succeed.

Working closely with the Training Manager and key operational stakeholders, you’ll play a vital role in shaping and developing our training programmes.

Responsibilities

• Deliver engaging face‑to‑face, virtual and field‑based training programmes, ensuring colleagues have the skills, knowledge and confidence to perform effectively in their roles.
• Support the onboarding and ongoing development of customer‑facing colleagues through high‑quality induction, refresher and upskilling training.
• Ensure all learning activity is delivered in line with governance, compliance, regulatory and quality standards, maintaining a safe and consistent learning experience.
• Collaborate with the Roadside Training Manager and Learning Designers to develop, implement and continuously improve learning solutions that meet business and operational needs.
• Embed new ways of working and support key transformation programmes, including Road Operations of the Future, through effective training delivery and stakeholder engagement.
• Provide expert coaching, guidance and learning support to colleagues and leaders, helping to build capability and improve performance across the business.
• Develop and support Business Trainers, sharing best practice and strengthening delivery standards to create a consistent and engaging learner experience.
• Partner with operational stakeholders to identify performance trends, skills gaps and development opportunities, recommending appropriate learning interventions.
• Evaluate learner feedback, training outcomes and operational performance data, using insights to drive continuous improvement in learning delivery.
• Maintain and apply knowledge of the latest learning methodologies, technologies and industry best practices to enhance training effectiveness and learner engagement.

Requirements

• A recognised automotive qualification, such as IMI or City & Guilds Automotive Parts 1, 2 and 3, or an equivalent qualification.
• A strong automotive, mechanical or electrical engineering background with up‑to‑date technical knowledge.
• Excellent facilitation and presentation skills, with the ability to engage audiences both face‑to‑face and virtually.
• The confidence to act as a credible subject‑matter expert, providing guidance and influencing stakeholders at all levels.
• A proven ability to coach, support and develop others, helping individuals and teams achieve their full potential.
• Strong communication and interpersonal skills, with the ability to build effective working relationships across diverse teams.
• The ability to adapt quickly to change and support the successful implementation of new ways of working.
• Good report‑writing and analytical skills, with the ability to identify trends and make informed recommendations.
• Proficiency in Microsoft Office applications, including Excel, Power Point, Teams, Outlook and Word.
• A proactive and self‑motivated approach, with strong organisational skills and the ability to manage priorities effectively.

Benefits

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

We’re an equal opportunities employer and welcome applications from everyone.

The AA values diversity and the difference this brings to our culture and our customers.

We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.

We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

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