At a Glance
- Tasks: Lead the strategy for the AA’s Insurance product portfolio and drive sustainable growth.
- Company: Join one of the UK's most trusted brands with a diverse range of services.
- Benefits: Enjoy 25 days annual leave, pension contributions, and discounts on AA products.
- Other info: Be part of an inclusive culture that values diversity and empowers you to thrive.
- Why this job: Make a real impact by championing fair value and enhancing customer outcomes.
- Qualifications: Proven experience in Product Management within an FCA regulated environment.
The predicted salary is between 70000 - 90000 £ per year.
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
About the role:
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.
You’ll lead the strategy and development of the AA’s Insurance Broker product portfolio, covering Motor, Home and a range of additional insurance products. From shaping new propositions to enhancing existing products, you’ll play a key role in driving sustainable growth, delivering excellent customer outcomes and ensuring full FCA compliance. Leading the Broker Product Management team, you’ll work closely with colleagues across Compliance, Legal, Pricing, Trading, Change and Operations to deliver innovative, customer‑focused products that meet both commercial and regulatory objectives. You’ll represent the Insurance Division at key customer and conduct forums. A major focus of the role is championing fair value for customers. You’ll oversee product governance, lead annual product reviews and use insight and performance monitoring to continuously improve our products and customer outcomes.
Responsibilities:
- Defining and delivering the Insurance product strategy and roadmap to support customer, commercial and regulatory objectives
- Leading the ongoing development and optimisation of the AA’s Insurance Broker product portfolio
- Owning product fees, charges and add‑on pricing strategies to deliver fair value and profitability
- Monitoring product performance, customer outcomes and conduct metrics to drive continuous improvement
- Identifying risks, trends and opportunities and implementing effective, timely solutions
- Making key product decisions balancing customer needs, commercial performance and regulatory requirements
- Collaborating with cross‑functional teams to enhance customer experience and improve product performance
- Managing product governance, conduct risk and FCA compliance across the Insurance Broker portfolio
- Building strong relationships with internal stakeholders and third‑party partners to deliver shared objectives
- Acting as a subject matter expert and senior leader within the Broker Extended Leadership Team
Qualifications:
- Proven experience leading Product Management teams within an FCA regulated environment
- Strong understanding of insurance products, pricing structures and fair value principles
- Excellent commercial awareness supported by strong analytical and strategic thinking skills
- Deep knowledge of FCA regulation, Consumer Duty and customer outcome frameworks
- Ability to balance customer outcomes, commercial performance and operational delivery
- Confidence influencing stakeholders and leading cross‑functional initiatives across complex environments
- Track record of building, developing and leading high‑performing teams
- Strong governance and risk management capability with experience managing regulatory change
- Customer‑focused approach with the ability to use data and insight to identify risks and opportunities
- Resilient and collaborative leadership style with the flexibility to operate strategically and hands‑on when needed
Benefits:
- 25 days annual leave plus bank holidays and holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Equal Opportunity:
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.
Head of Insurance Conduct & Product Oversight in Basingstoke employer: The AA
The AA is an exceptional employer, offering a dynamic work environment in Basingstoke that fosters innovation and collaboration. With a strong commitment to employee growth, we provide diverse learning opportunities, competitive benefits including generous annual leave and a robust pension scheme, and a culture that values inclusivity and diversity. Join us to make a meaningful impact in the insurance sector while enjoying a supportive workplace that champions fair value for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Insurance Conduct & Product Oversight in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you refine your responses and boost your confidence when it’s time to shine in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Insurance Conduct & Product Oversight in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Insurance Conduct & Product Oversight role. Highlight your experience in product management, FCA regulations, and any relevant achievements that showcase your ability to drive customer-focused products.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for insurance and how your skills align with our mission to provide excellent customer outcomes while ensuring compliance.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've built high-performing teams and influenced stakeholders in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it as we review candidates.
How to prepare for a job interview at The AA
✨Know Your Insurance Inside Out
Make sure you brush up on your knowledge of insurance products, especially those relevant to the role. Understand the nuances of Motor and Home Insurance, as well as FCA regulations. This will help you demonstrate your expertise and show that you're ready to lead the product strategy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led Product Management teams in the past. Highlight your experience in managing cross-functional initiatives and how you've influenced stakeholders. This is crucial for a role that requires collaboration across various departments.
✨Emphasise Customer Outcomes
Be ready to discuss how you've championed fair value for customers in previous roles. Share specific instances where you've used data and insights to improve customer outcomes. This aligns perfectly with the company's mission and will resonate well during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask your interviewers about their current product strategies and challenges. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding diversity and inclusion.
