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- Tasks: Drive commercial strategy and lead innovative product launches for Roadside Operations.
- Company: Join a leading organisation committed to diversity and innovation.
- Benefits: Generous leave, pension contributions, discounts, and career development opportunities.
- Why this job: Shape the future of customer propositions and make a real impact in a dynamic environment.
- Qualifications: Extensive experience in commercial leadership and proven success in product launches.
- Other info: Hybrid working model with a focus on collaboration and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Basingstoke – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
About the role
As Commercial and Propositions Senior Manager, you’ll shape and drive the commercial strategy for Roadside Operations, ensuring customer propositions and operational products land successfully and deliver value. You’ll work with B2B, B2C, and Car Care teams to bring new products and services to market that meet evolving customer needs and strengthen our competitive edge. You’ll collaborate with stakeholders across the organisation to turn strategy into action, and you’ll champion innovation, steer growth, and continually improve how we deliver for our customers and our teams.
What will I be doing?
- Owning and driving commercial outcomes for all Road Operations products, including pricing, strategy, and customer delivery across Parts, Fuel, and Key Assist.
- Setting and executing commercial strategy to maximise revenue, profitability, and customer satisfaction in line with the transformation agenda.
- Leading the development and delivery of commercial plans, ensuring strong performance management across key metrics such as EBITDA, NPS, ancillary income, and engagement.
- Aligning and delivering customer propositions in partnership with B2B, B2C, and Car Care teams.
- Championing the launch of new products and services that meet customer needs and strengthen integration between B2B/B2C and Road Operations.
- Facilitating cross‑functional collaboration to ensure propositions are commercially viable, operationally deliverable, and strategically aligned.
- Working with operations teams to implement commercial strategies in an engaging, compelling, and operationally effective way across the national network.
- Optimising operational processes, such as patrol van‑stock and field deployment, to improve sales, efficiency, and customer outcomes.
- Supporting the rollout of initiatives that enhance Roadside Operations and elevate the customer experience.
- Collaborating with Information Systems and enabling functions to understand IT requirements and system impacts linked to redesign activity.
- Identifying and driving opportunities for innovation, efficiency, and business growth across Roadside Operations.
- Embedding commercial thinking and proposition development into transformation initiatives to ensure sustainable operational and commercial success.
What do I need?
- Extensive experience in commercial leadership, proposition development, and transformation within a complex, performance‑driven environment.
- A proven record of delivering strong commercial outcomes and successfully launching products or services.
- A strategic mindset with excellent financial, analytical, and operational capability, including advanced numerical and data‑driven decision‑making skills.
- Outstanding communication and influencing ability, with confidence engaging stakeholders at all organisational levels.
- Experience leading cross‑functional teams and steering large‑scale change programmes.
- A demonstrated ability to realise identified programme or project benefits.
- Strong presentation skills and the ability to facilitate effective workshops.
- Experience managing suppliers and clients to support commercial and operational objectives.
- A collaborative yet confident approach when navigating competing priorities and complex environments.
- A results‑focused outlook with the ability to balance long‑term strategy and day‑to‑day delivery.
Additional information
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Commercial and Propositions Senior Manager in Basingstoke employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial and Propositions Senior Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in relation to the role of Commercial and Propositions Senior Manager. Be ready to discuss how you can drive commercial outcomes and enhance customer propositions.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight your past successes in commercial leadership and proposition development. Numbers speak volumes, so bring data to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Commercial and Propositions Senior Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial and Propositions Senior Manager role. Highlight your experience in commercial leadership and proposition development, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven commercial outcomes or successfully launched products. Numbers speak volumes, so include metrics where possible to demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value diversity and want to see the real you! Share your unique experiences and perspectives that can contribute to our inclusive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at The AA
✨Know Your Commercial Strategy
Before the interview, dive deep into the company's commercial strategy and recent initiatives. Understand how they align with customer needs and operational goals. This will help you articulate how your experience in driving commercial outcomes can contribute to their objectives.
✨Showcase Your Cross-Functional Experience
Be ready to discuss specific examples of how you've led cross-functional teams in the past. Highlight your ability to collaborate with various departments, like B2B and B2C, to launch successful products. This demonstrates your capability to facilitate collaboration and drive results.
✨Prepare for Data-Driven Discussions
Since the role requires strong analytical skills, brush up on key metrics like EBITDA and NPS. Be prepared to discuss how you've used data to inform decisions and improve customer satisfaction in previous roles. This shows you're not just strategic but also grounded in performance metrics.
✨Demonstrate Your Innovation Mindset
Think of examples where you've identified opportunities for innovation or efficiency in your past roles. Discuss how you championed new ideas and drove change. This will resonate well with the company's focus on enhancing Roadside Operations and elevating customer experiences.