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- Tasks: Manage customer enquiries and provide exceptional service for event signage.
- Company: Join the AA Signs team, known for its inclusive culture.
- Benefits: Enjoy hybrid working, 25 days leave, and discounts on AA products.
- Why this job: Be the first point of contact and make a real difference in customer experience.
- Qualifications: Strong attention to detail and excellent communication skills required.
- Other info: Diverse learning opportunities and a supportive environment for career growth.
The predicted salary is between 24153 - 28983 £ per year.
Are you passionate about delivering exceptional customer service and have a keen eye for detail? Do you thrive in a role where you can take ownership and work proactively? If so, we’d love to hear from you!
We’re looking for a Customer Service Advisor to join our AA Signs team. You’ll be the first point of contact for email-based customer enquiries (with some phone calls) relating to event signage and housing development signs. You’ll manage your own region – primarily Scotland and the North of England – ensuring queries are handled efficiently and accurately.
Responsibilities
- Respond to customer enquiries via email (and occasional phone calls).
- Load enquiries onto our internal system and maintain accurate records.
- Liaise with internal teams and local authorities to share quotes and progress orders.
- Provide excellent B2B customer service (97% of customers are businesses).
- Take ownership of your region while supporting other colleagues.
- Proactively move enquiries forward to ensure timely resolution.
What do I need?
- Strong attention to detail and organisational skills.
- A proactive approach with the drive to keep things moving.
- Excellent communication skills and a customer-first mindset.
- Ability to learn and master a complex role (training provided).
- Flexibility to support other regions when needed.
- Previous experience in customer service or administration is desirable.
Benefits
- A hybrid working model with flexibility built in.
- Inclusive culture with five internal communities supporting diversity.
- 25 days annual leave plus bank holidays + holiday buying scheme.
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends.
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Diverse learning and development opportunities to support you to progress in your career.
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
Apply now and help us keep Britain moving, one vehicle at a time.
AA Signs Regional Coordinator in Basingstoke employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AA Signs Regional Coordinator in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AA Signs. Understand their values, culture, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and your experience. Think about specific examples where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Advisor, you'll need to communicate effectively with clients and colleagues alike, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive – just like we love at StudySmarter!
We think you need these skills to ace AA Signs Regional Coordinator in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like attention to detail and proactive communication.
Showcase Your Passion: We want to see your enthusiasm for delivering exceptional customer service! Use your application to share examples of how you've gone above and beyond for customers in the past. This will help us see your customer-first mindset in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at AA Signs!
How to prepare for a job interview at The AA
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and understand what exceptional service looks like. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Think about how your skills align with managing customer enquiries, especially in a B2B context, and be prepared to discuss how you can take ownership of your region.
✨Show Off Your Organisational Skills
Since attention to detail is key for this role, come prepared with examples that showcase your organisational abilities. You might want to mention how you’ve successfully managed multiple tasks or projects at once in previous jobs.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the team dynamics or how success is measured in the customer service department.
