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- Tasks: Provide expert technical support and advice to customers over the phone.
- Company: Join The AA, a leading automotive service provider in the UK.
- Benefits: Enjoy 25 days leave, free breakdown membership, and discounts on products.
- Why this job: Make a real difference by helping customers solve their automotive issues.
- Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and strong problem-solving skills.
- Other info: Flexible hours with diverse learning opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
The AA is seeking a Technical Helpdesk Advisor to join their team in Cheadle Hulme, England, United Kingdom.
As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. You’ll provide expert advice to our customers via the telephone and be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
Responsibilities:
- Provide essential technical support, advice, and repair fixes to our customers.
- Ensure efficient communication and effective resolution of breakdowns for our customers.
- Record data on the relevant databases, contributing to detailed management insights and facilitating efficient decision-making.
- Provide advice, simplifying information so the customer understands, and provide excellent customer service.
- Achieve results as a target-driven individual.
Requirements:
- Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent qualification, alongside substantial experience in the Motor Vehicle Repair Industry.
- A fixer/problem solver with technical expertise to help solve a variety of issues.
- A master communicator, taking complex technical information and communicating it in a simple and effective way.
- Flexible, with the ability to work outside normal hours on a roster basis that includes weekends.
What we offer:
- Diverse learning and development opportunities to support your career progression.
- 25 days annual leave, plus 8 bank holidays.
- Free AA breakdown membership from day 1.
- Discounts on AA products, including car and home insurance.
- Employee discount scheme with access to a car salary sacrifice scheme, healthcare, shopping, holidays, and more.
- Worksave pension scheme with up to 7% employer contribution.
- Company-funded life assurance.
- Dedicated Employee Assistance Programme.
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
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Automotive Helpdesk Technician employer: The AA
Contact Detail:
The AA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Helpdesk Technician
✨Tip Number 1
Get to know the company! Research The AA and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Technical Helpdesk Advisor, you'll need to simplify complex information for customers. Role-play with a friend or family member to get comfortable explaining technical issues in an easy-to-understand way.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you've successfully resolved issues. This will demonstrate your expertise and ability to handle the challenges that come with the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining The AA team. Don’t miss out on this opportunity!
We think you need these skills to ace Automotive Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Helpdesk Technician role. Highlight your mechanical qualifications and relevant experience in the Motor Vehicle Repair Industry. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: As a Technical Advisor, you'll need to simplify complex information for customers. Use your application to demonstrate your communication skills. We love seeing examples of how you've made technical info easy to understand in the past!
Be Clear About Your Availability: Since the role involves working outside normal hours, be upfront about your availability in your application. Flexibility is key, and we appreciate candidates who can work weekends and varied shifts!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at The AA
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge, especially around light vehicle maintenance and repair. Be ready to discuss your qualifications and any relevant experience in the motor vehicle repair industry. This will show that you’re not just a talker but someone who knows their way around a car.
✨Communicate Clearly
As a Technical Helpdesk Technician, you'll need to simplify complex technical information for customers. Practice explaining common issues and solutions in layman's terms. This will demonstrate your ability to communicate effectively, which is key for the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled difficult problems in the past. Think about specific situations where you had to diagnose an issue and provide a solution. This will highlight your fixer mentality and technical expertise, which are crucial for the job.
✨Be Flexible and Ready to Adapt
The role requires flexibility, including working outside normal hours. Be prepared to discuss your availability and willingness to adapt to the needs of the business. Showing that you're open to working weekends or odd hours can set you apart from other candidates.
