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- Tasks: Handle customer calls, providing support and solutions for motoring incidents.
- Company: Join the iconic AA brand with a supportive team culture.
- Benefits: Competitive salary, annual bonus, 25 days leave, and employee discounts.
- Why this job: Make a real difference by helping customers in their time of need.
- Qualifications: Strong problem-solving skills and a proactive attitude.
- Other info: Dynamic, fast-paced environment with excellent career growth opportunities.
The predicted salary is between 23985 - 26383 £ per year.
Location: Hybrid working from our Tunbridge Wells office
Salary: £23,985 plus up to 10% annual bonus
Hours: An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am & 8pm
You will become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You will be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force, you will be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
What will I be doing?
You will be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you will be:
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers' unique queries
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
You will be working in a fast-paced environment, within a team that backs each other and who set the tone for what our customers can expect from our iconic brand. Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
We’re looking for someone to become:
- A problem solver: you will understand incoming information and make logical decisions quickly and efficiently
- An explorer: you will need to be curious and inquisitive; learning new information and applying it quickly
- A self-starter: you will be proactive taking pride and ownership in your work
- A smooth operator: you will cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
Here’s what we offer you:
- The opportunity to join and learn within a team that’s as driven as they are supportive
- 25 days annual leave
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme to support with mental health
- Worksave pension scheme with up to 7% employer contribution
- Plus, so much more!
Customer Service Advisor employer: The AA Group
Contact Detail:
The AA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to customer service. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, being able to articulate your thoughts clearly and empathetically is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled tough situations and made customers feel valued, especially in a fast-paced environment like ours.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills or experiences that relate to being a Customer Service Advisor, like problem-solving and teamwork. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at The AA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the FNOL process and the types of calls you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Customer Service Advisor to listen well, so showcasing this skill in your interview will set you apart.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your logical decision-making process and how you maintained composure under pressure. This will illustrate your ability to handle complex situations effectively.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, be ready to talk about your experiences working in a team. Share examples of how you've supported colleagues or contributed to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.
