Membership Experience Intern in London

About The 93% Club: We’re the UK’s first, largest and fastest-growing network for state-educated people. Think of us as the alumni network state schoolers never got - community, connections, opportunities and a louder collective voice. We’re a social enterprise on a mission to make state school pride the norm, not the exception. With 70+ student clubs nationwide, a thriving professionals’ network and a roster of top graduate employers, we help our members connect, upskill, and pay it forward. 100% of our profits go straight back into the mission.

The Role: We’re looking for a Membership Experience Intern to join our Professionals team during one of the busiest periods of our year. This role exists to make sure our members have a brilliant experience while helping us keep key initiatives running smoothly behind the scenes. You’ll become the day-to-day owner of much of our membership operations - supporting member communications, community engagement, mentorship delivery and membership administration. You’ll work closely with the Head of Professionals and Events & Community Manager, helping us stay responsive to members whilst we improve and grow the membership offering. This is a fantastic opportunity for someone early in their career who wants exposure to membership, community building, events, partnerships and operations within a fast-growing social enterprise.

What you’ll be doing:

• Membership & Community: Act as the first point of contact for many member queries, helping ensure members receive a fast, friendly and helpful experience. Manage our professional community on Slack, maintaining a consistent engagement rhythm and helping members find what they need. Support member onboarding and value discovery, helping members get the most from their membership. Create opportunities for members to connect with one another by facilitating introductions, conversations and community initiatives across our student and professional networks.
• Communications: Write, schedule and manage member communications across email and Slack. Build and maintain communication workflows for events, initiatives and membership programmes. Monitor engagement metrics and help optimise performance over time. Act as a trusted and approachable voice for our professional community.
• Mentorship Programme: Coordinate communications and key touch points across our professional mentorship programme. Support mentors and mentees throughout the cohort experience. Track participation and ensure the programme runs smoothly and consistently.
• Membership Operations: Manage membership administration, including member updates and general enquiries. Maintain accurate records and support reporting across the Professionals programme. Help improve internal processes and identify opportunities to work more efficiently.
• Corporate Partnerships & Team Support: Support corporate partnership renewals through reporting, logistics and preparation. Pull together engagement data, member insights and supporting materials for partner conversations. Provide operational support across major initiatives including Social Mobility Factory and other flagship activity. Help test and embed AI tools and process improvements across the team.

You’ll thrive here if you are:

• Friendly, approachable and naturally people-focused - you enjoy helping others and creating a positive member experience.
• A self-starter - proactive, resourceful, and happy to roll up your sleeves to get things done.
• Highly organised and reliable, comfortable juggling multiple workstreams at once.
• A creative thinker who brings fresh ideas to processes, partnerships and engagement.
• Data-aware: comfortable tracking metrics and using insight to drive improvement.
• #StateSchoolProud - genuinely committed to transforming the state-educated experience in the UK.

What you bring: We’re a small team with big ambitions, and we welcome conversations from people who don’t tick every box, or who bring strengths we hadn’t even thought of yet. If you think you’d be a great fit, please do reach out.

• Experience in customer service, or client facing role.
• Experience managing competing priorities and keeping track of lots of moving pieces at once.
• Comfortable taking ownership of recurring responsibilities and seeing them through consistently.
• Excellent written and verbal communication, with a strong eye for tone and detail.
• Outstanding customer service instincts and a willingness to go the extra mile for members and partners.
• An efficient operator who balances quality work with the need to move quickly.
• Confident using - or quickly learning - tools like Google Workspace, email management systems and Slack.
• Strong judgement and attention to detail - you know when to take initiative and when to ask for support.
• Naturally proactive - you spot problems before they become problems.
• A deep commitment to The 93% Club’s mission.

What we offer: A role where you genuinely shape the experience of thousands of state-educated professionals across the UK. A supportive, mission-driven team. Real autonomy and space to be creative. Hybrid working and a flexible culture. The chance to change this country for the better.

The Process: Application: share your personal details and an up-to-date CV. Virtual interview with Shelly O’Gilvie, Head of Professional Membership. In-person task interview: a short task based on the kind of project you’d actually work on.

Right to work: You must have the right to work in the UK. We’re unable to offer sponsorship for this role, and we can’t consider overseas applications at this time.

Our commitment to equity: We’re an equal opportunities employer - and proud of it. Every applicant and employee is afforded the same opportunities regardless of class, socioeconomic background, race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We know qualifications and experience come in many forms, and we value potential - so if you don’t meet every single requirement, apply anyway.