At a Glance
- Tasks: Ensure guest safety and support in a vibrant nightlife environment.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy competitive pay, free therapy, and discounts on food and drink.
- Other info: Be part of a diverse team that values individuality and offers career growth opportunities.
- Why this job: Make a real difference by helping guests feel safe and supported during their night out.
- Qualifications: Experience in late-night venues and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU’LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE:
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Nightlife Welfare & Safety Officer employer: The 411
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits like free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth. Working as a Nightlife Welfare & Safety Officer in such a dynamic environment not only offers meaningful engagement with the community but also ensures a rewarding experience in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Nightlife Welfare & Safety Officer
✨Tip Number 1
Get to know the venue before your interview! Familiarise yourself with the layout and vibe of the place. This will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Chat with current employees or people in the industry. They can give you insider tips on what it’s really like working there and might even put in a good word for you.
✨Tip Number 3
Show off your skills during the interview! Be ready to share examples of how you've handled tough situations in the past, especially those involving guest welfare and safety. We want to see your calm head in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Incipio!
We think you need these skills to ace Nightlife Welfare & Safety Officer
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature shine through. Share experiences where you've supported others, especially in high-pressure situations, as this is key for the Welfare Officer role.
Be a Great Communicator:We want to know how you communicate effectively! Highlight any past roles where you’ve had to interact with guests or team members, especially in busy environments. Clear communication is essential for keeping everyone safe.
Demonstrate Your Experience:If you've worked in late-night bars or venues before, make sure to mention it! We love seeing relevant experience, so share specific examples of how you've handled challenging situations or ensured guest safety.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at The 411
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nightlife Welfare & Safety Officer. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Communication Skills
Since this role requires a caring and empathetic approach, think of examples from your past experiences where you've successfully supported others in challenging situations. Be ready to discuss how you would handle intoxicated or vulnerable guests, as well as how you would communicate effectively with both guests and team members.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would react in specific scenarios, such as dealing with an intoxicated guest or managing a situation where someone is distressed. Practise your responses to these types of questions, focusing on your ability to remain calm and provide support while ensuring safety.
✨Demonstrate Your Reliability and Integrity
This role demands a high level of trustworthiness and reliability. Be prepared to share examples that highlight your integrity, such as times when you've had to make tough decisions or stand by your principles. This will reassure the interviewers that you can be counted on in high-pressure situations.
