At a Glance
- Tasks: Ensure guest safety and support in a vibrant venue atmosphere.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy fair pay, free therapy, career growth, and discounts on food and drink.
- Other info: Be part of a diverse team that celebrates individuality and inclusivity.
- Why this job: Make a real difference by supporting guests and ensuring their safety.
- Qualifications: Experience in late-night venues, strong communication, and a caring attitude.
The predicted salary is between 24000 - 30000 € per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
What You’ll Be Getting Up To
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones/ internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and/or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required
- Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
Who You Will Be:
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars/venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
Benefits & Best Bits
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
Equal Opportunities Employers
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Welfare Officer in London employer: The 411
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. As a Welfare Officer, you will benefit from transparent TRONC payments, access to free therapy through Self Space, and numerous career development opportunities within a supportive environment. With regular team celebrations and a commitment to diversity, Incipio ensures that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Officer in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and the vibe of the place. This will help you spot any potential issues quickly and ensure you're ready to support guests effectively.
✨Tip Number 2
Practice your communication skills! Being a great communicator is key in this role. Try role-playing scenarios with friends or family to get comfortable with how to approach guests who may need assistance.
✨Tip Number 3
Stay calm under pressure! The nightlife scene can get hectic, so practice mindfulness techniques to keep your cool when things get overwhelming. This will help you make better decisions for guest welfare.
✨Tip Number 4
Apply through our website! We want to see your application, but we also want to meet you in person. Show us your passion for creating a safe and enjoyable environment for everyone!
We think you need these skills to ace Welfare Officer in London
Some tips for your application 🫡
Show Your Caring Side:As a Welfare Officer, empathy is key! Make sure your application highlights any experience you have in supporting vulnerable individuals. Share specific examples that showcase your caring nature and ability to handle tough situations.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are while keeping it professional!
Highlight Relevant Experience:If you've worked in late-night venues or have security experience, make sure to mention it! We love candidates who understand the environment and can multitask effectively. Tailor your application to reflect how your past roles relate to the Welfare Officer position.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The 411
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welfare Officer. Familiarise yourself with the key tasks like monitoring guests, supporting the Bar Team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
As a Welfare Officer, being caring and empathetic is crucial. Prepare examples from your past experiences where you've supported vulnerable individuals or handled difficult situations calmly. This will highlight your ability to connect with guests and ensure their safety.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you need to refuse service or assist a distressed guest, showcasing your approach to these situations.
✨Demonstrate Reliability and Integrity
Incipio values trustworthiness and reliability. Be prepared to discuss times when you've been dependable in previous roles. Highlight any experiences where you've had to make tough decisions while maintaining integrity, as this will resonate well with the interviewers.
