At a Glance
- Tasks: Ensure guest safety and support in a vibrant nightlife environment.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy competitive pay, free therapy, and discounts on food and drink.
- Other info: Be part of a diverse team that values individuality and offers career growth opportunities.
- Why this job: Make a real difference by helping guests feel safe and supported during their night out.
- Qualifications: Experience in late-night venues and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU’LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE:
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Nightlife Welfare & Safety Officer in London employer: The 411
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits like free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth while enjoying a dynamic nightlife environment. The company's commitment to safety and support ensures that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Nightlife Welfare & Safety Officer in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in and familiarise yourself with the space. This will help you understand the atmosphere and the kind of guests you’ll be dealing with, making it easier to show how you can contribute to their safety and welfare.
✨Tip Number 2
Show off your communication skills! During interviews, share examples of how you've handled tough situations in the past. Whether it’s calming down an intoxicated guest or supporting a vulnerable individual, we want to hear how you’ve made a difference.
✨Tip Number 3
Be proactive! If you see something that needs addressing during your interview, don’t hesitate to mention it. This shows us that you’re observant and ready to take action, which is crucial for a Welfare Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company culture, helping you tailor your approach.
We think you need these skills to ace Nightlife Welfare & Safety Officer in London
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature shine through. Share any experiences where you've supported others, especially in high-pressure situations, as this is key for the Welfare Officer role.
Be a Great Communicator:We want to know how you communicate effectively with others. Include examples of how you've handled difficult conversations or provided support to guests in past roles. This will show us you're the right fit for our vibrant atmosphere.
Highlight Relevant Experience:If you've worked in late-night bars or venues before, make sure to mention it! We love candidates who understand the unique challenges of this environment, so share your experiences that relate directly to the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Incipio!
How to prepare for a job interview at The 411
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nightlife Welfare & Safety Officer. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Communication Skills
Since this role requires a caring and empathetic approach, think of examples from your past experiences where you've successfully supported others in challenging situations. Be ready to discuss how you would handle intoxicated or vulnerable guests, as well as how you can effectively communicate with both guests and team members.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to guest welfare and safety. Practice responding to scenarios like dealing with an intoxicated guest or managing a situation where someone is distressed. This will help you articulate your thought process and decision-making skills during the interview.
✨Demonstrate Your Reliability and Integrity
The role demands someone who is trustworthy and reliable. Be prepared to share instances where you've shown these qualities in previous jobs. Highlight your punctuality, ability to follow protocols, and how you’ve maintained integrity in difficult situations, as these traits are crucial for the position.
