At a Glance
- Tasks: Ensure guest safety and support in a vibrant venue atmosphere.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy fair pay, free therapy, career growth, and discounts on food and drink.
- Other info: We celebrate diversity and inclusivity; everyone is welcome to apply!
- Why this job: Make a real difference by supporting guests and ensuring their safety.
- Qualifications: Experience in late-night venues and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU’LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE:
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Venue Welfare & Safety Lead employer: The 411 FOH
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits like free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth. Located in a dynamic environment, Incipio offers a unique chance to make a meaningful impact while enjoying a 50% discount on food and drink across all venues.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Welfare & Safety Lead
✨Tip Number 1
Get to know the venue before your interview! Familiarise yourself with the layout and vibe, so you can chat confidently about how you'd handle different situations. It shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Network like a pro! Reach out to current or former staff on social media to get insider tips about the role and the company culture. Plus, it might just give you a leg up when it comes to getting noticed.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've handled tough situations, especially in late-night venues. This will help you demonstrate your calmness and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on being part of the Incipio family right from the start!
We think you need these skills to ace Venue Welfare & Safety Lead
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature shine through. Share experiences where you've supported others, especially in challenging situations, as this is key for the Venue Welfare & Safety Lead role.
Be a Great Communicator:Communication is vital in our vibrant spaces! Highlight any past roles or experiences where you’ve had to communicate effectively with guests or team members, especially during busy times. We want to know how you keep things calm and clear!
Demonstrate Your Experience:If you've worked in late-night bars or venues before, make sure to mention it! We love seeing relevant experience, so share specific examples of how you've handled situations like intoxicated guests or safety concerns.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at The 411 FOH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Venue Welfare & Safety Lead. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging welfare interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As this role requires a caring and empathetic approach, think of examples from your past experiences where you've supported vulnerable individuals or handled difficult situations. Be ready to share these stories during the interview to highlight your ability to remain calm and supportive under pressure.
✨Communicate Clearly
Effective communication is crucial in this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing how you would handle various scenarios involving guest welfare and safety.
✨Demonstrate Your Reliability
Reliability and integrity are key traits for this role. Prepare to discuss times when you've been dependable in previous jobs, especially in high-pressure environments. Highlighting your strong work ethic will reassure the interviewers that they can trust you to handle sensitive situations responsibly.
