At a Glance
- Tasks: Ensure guest safety and support during peak shifts in a vibrant venue.
- Company: Join Incipio, a company that curates beautiful spaces for great times.
- Benefits: Enjoy free therapy, career development, and 50% off food and drinks.
- Other info: Be part of a diverse team that celebrates individuality and inclusivity.
- Why this job: Make a real difference by supporting guests and creating a safe atmosphere.
- Qualifications: Experience in late-night venues and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU’LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE:
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Welfare Officer in London employer: The 411 FOH
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits such as free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth. Located in a dynamic environment, Incipio offers a unique chance to make a meaningful impact while enjoying a 50% discount on food and drink across all venues.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Officer in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in and familiarise yourself with the space. This shows you’re genuinely interested and gives you a chance to observe how the team interacts with guests.
✨Tip Number 2
Network like a pro! Chat with current staff or even regulars if you can. Building connections can give you insider info about the role and might just help you stand out when it comes to hiring.
✨Tip Number 3
Show off your skills during the interview! Be ready to share examples of how you’ve handled tough situations in the past. Whether it’s dealing with intoxicated guests or supporting vulnerable individuals, real-life stories make a big impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Incipio family!
We think you need these skills to ace Welfare Officer in London
Some tips for your application 🫡
Show Your Caring Side:As a Welfare Officer, empathy is key! Make sure your application reflects your caring nature. Share experiences where you've supported others, especially in challenging situations.
Highlight Relevant Experience:If you've worked in late-night venues or have security experience, shout about it! We want to see how your background aligns with the role, so don’t hold back on those details.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The 411 FOH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welfare Officer. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Welfare Officer, being caring and empathetic is crucial. Prepare examples from your past experiences where you've supported vulnerable individuals or handled difficult situations calmly. This will highlight your ability to connect with guests and manage challenging scenarios effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, practice articulating your thoughts clearly and confidently. You might be asked how you would handle specific situations, so think about how you can convey your approach in a straightforward manner.
✨Demonstrate Reliability and Integrity
The company values trustworthiness and reliability. Be ready to discuss times when you've been dependable in previous roles. Whether it’s showing up on time or handling sensitive information, sharing these experiences will reinforce your suitability for the position.
