At a Glance
- Tasks: Ensure guest safety and support in a vibrant venue atmosphere.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy fair pay, free therapy, career growth, and discounts on food and drink.
- Other info: Be part of a diverse team that values individuality and inclusivity.
- Why this job: Make a real difference by supporting guests and ensuring their safety.
- Qualifications: Experience in late-night venues and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer’s role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU’LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the ‘Welfare Log’ at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE:
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!
Venue Welfare & Safety Lead in London employer: The 411 FOH
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits such as free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth while enjoying a rewarding work environment. Located in a dynamic venue setting, Incipio offers a unique chance to make a meaningful impact on guest safety and welfare, making it an attractive place for those seeking a fulfilling role in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Welfare & Safety Lead in London
✨Tip Number 1
Get to know the venue before your interview! Visit it during peak hours, observe how the staff interact with guests, and see how they handle busy situations. This will give you a solid understanding of the environment and help you stand out in your interview.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips about the role and the company culture, which can be super helpful when you're trying to impress in your interview.
✨Tip Number 3
Show off your skills in real-time! If you get the chance, demonstrate your ability to handle difficult situations calmly. Whether it's through role-play scenarios or discussing past experiences, showing that you can keep a cool head under pressure is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you’re genuinely interested in the position and the company.
We think you need these skills to ace Venue Welfare & Safety Lead in London
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature shine through. Share any experiences where you've supported others, especially in challenging situations, as this is key for the Venue Welfare & Safety Lead role.
Be a Great Communicator:We want to know how you communicate effectively with others. Include examples of how you've handled tough conversations or worked as part of a team to ensure everyone's safety and well-being.
Highlight Relevant Experience:If you've worked in late-night bars or venues before, make sure to mention it! We love seeing candidates who understand the unique challenges of this environment and can handle them with a calm head.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applicants who take that extra step!
How to prepare for a job interview at The 411 FOH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Venue Welfare & Safety Lead. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging welfare interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As this role requires a caring and empathetic approach, think of examples from your past experiences where you've supported vulnerable individuals or handled difficult situations. Be ready to share these stories during the interview to highlight your ability to remain calm and supportive under pressure.
✨Communicate Clearly
Effective communication is crucial in this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing how you would handle various scenarios involving guest welfare and safety.
✨Demonstrate Your Reliability
Reliability and integrity are key traits for this role. Prepare to discuss your work ethic and provide examples of how you've been dependable in previous jobs. This could include instances where you’ve gone above and beyond to ensure safety or support for your team and guests.
