The 10,000 Interns Foundation | Senior Account Manager

Senior Account Manager – Job Description

The 10,000 Interns Foundation

Location: London (Hybrid working with mandatory in-office days 2-3 days a week)

Reporting to: Programme Lead

Role Type: Full Time

Base Salary: £32,000 – £35,000 pa

Role Description

The 10,000 Interns Foundation is seeking to appoint an experienced account manager looking to develop their skills in stakeholder management, monitoring and evaluation, and strategic input. The Senior Account Manager will play a pivotal role in managing relationships and ensuring the success of two critical streams of engagement: the Corporate Membership Scheme (CMS) and the 10,000 Black Interns programme accounts for participating organisations.

This two-pronged position requires balancing bespoke operational support for our Corporate Members with broader stakeholder management The Senior Account Manager will act as the key liaison between the Foundation and its corporate stakeholders, ensuring satisfaction, and continued engagement through seamless onboarding and support processes. This role sustains our ecosystem, and crucially, supports our fundraising goals. The right candidate will be an excellent ambassador for the 10,000 Interns Foundation’s brand, and passionate about our mission.

Key Responsibilities

Corporate Membership Management (50%):

• Act as the lead point of contact for Corporate Members, ensuring their bespoke requirements for internship programmes are actioned and operationalised.
• Collaborate with Corporate Members to design and implement tailored internship programmes that align with their organisational goals and objectives.
• Manage the recruitment and retention of Corporate Members at all levels, and support onboarding new members and maintaining relationships with existing ones.
• Grow our Corporate Membership base as a key component of our fundraising activity.
• Prepare and deliver customised reports and insights to Corporate Members, showcasing engagement, programme outcomes, and opportunities for improvement.
• Oversee and manage the membership inboxes, serving as the primary point of contact for Corporate Membership-related queries.

Programme Account Management (50%):

• Serve as the primary point of contact for programme accounts, supporting participating organisations throughout the programme cycle (pledge drive, recruitment, and beyond).
• Oversee the recruitment and onboarding of new organisations into the programme, ensuring alignment with operational goals.
• Facilitate communication and collaboration with programme accounts to ensure they meet their objectives for engaging with underrepresented talent.
• Track and forecast key metrics such as engagement rates, rollover rates, and recruitment outcomes.
• Support the Account Manager in managing programme inboxes, ensuring all enquiries are handled promptly and accurately.

Execution:

• Ensure the timely and successful delivery of solutions tailored to both Corporate Members and programme accounts, addressing their distinct needs.
• Take charge of the data strategy and analytics for both streams, leveraging past performance to drive efficiencies and improvements.
• Maintain consistent communication with stakeholders, providing updates on initiatives, performance metrics, and timelines.
• Lead operational tasks related to the onboarding process for both Corporate Members and programme accounts, ensuring seamless integration into the charity’s processes.
• Develop and implement strategies for continuous improvement in stakeholder engagement and satisfaction.
• Travel to different regions of the UK to promote the programme to councils and relevant trade bodies, creating a pool of potential participating organisations that could participate in the programme.

Broader responsibilities

• Build and maintain trusted advisor relationships with key stakeholders, including Corporate Members, and programme accounts.
• Identify opportunities to develop new partnerships or expand existing ones to meet quotas and organisational goals.
• Collaborate with the Communications and Marketing team to create targeted messaging, newsletters, and other materials that support engagement and recruitment efforts.
• Support the Senior Leadership Team in strategic planning for both streams, including fundraising opportunities and growth initiatives.
• Provide mentorship and support to other Account Managers, fostering a collaborative and high-performing team environment.
• Serve as an escalation point for challenging client requests or issues, ensuring timely resolution and stakeholder satisfaction.
• Collaborate with the Fundraising and Partnerships Lead to onboard Premier Members into the programme, ensuring alignment with programme requirements and delivering a seamless onboarding experience.

The Ideal Candidate Should Demonstrate:

• 2-3 years of work experience as an Account Manager, Key Account Manager, Customer Relationship Manager, or relevant roles.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-suite level.
• Solid experience with Google Workspace (particularly Google Sheets).
• Proven Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong verbal and written communication skills.
• Tenacity and delivery of goals under pressure.

Role Reporting

This role reports to the Programme Lead and is fed decisions and strategies by the Fundraising & Partnerships Lead, and the Head of Operations; it is supported by the Community Engagement Manager. It will also require collaboration with the Head of Communications and Marketing to work with the Communications and Marketing Team. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to you from time to time, or the scope of the job may change as necessitated by business demands.

ABOUT US

Our mission is to champion underrepresented talent, at scale. In June 2020, we began this mission with a simple idea to provide 100 paid internships for Black students in the investment management industry. 100 Black Interns (as it was at the time) was designed to help address the chronic underrepresentation of Black talent in investment management roles by creating opportunities for young Black students and graduates to gain meaningful industry insight and experience. To have so few Black professionals in an industry that prides itself on attracting the best talent was unacceptable both from a societal and commercial perspective. Within a year, this initiative successfully placed over 500 interns in 217 firms, with each position ensuring at least the local Living Wage and a six-week tenure.

After the success of the 100 Black Interns initiative, representatives from other sectors began to express an interest in replicating the approach. 10,000 Black Interns garnered endorsements from diverse stakeholders, including ten leading industry firms, university groups, and political figures across the main parties. By 2022, 700+ firms across 25 sectors committed to providing a minimum of 2,000 internships, and our mission grew with a goal to place 10,000 interns over the next five years.

Evolving further, we broadened our scope to encompass more areas of underrepresentation. In 2022, we introduced the 10,000 Able Interns pilot for disabled students and graduates, successfully placing 25 interns initially, and then over 100 interns across 80 firms in Summer 2023, backed by the Disability Charities Consortium, the UK’s leading disability-related charities. To reflect our broadened scope, we became the 10,000 Interns Foundation, rebranded, and refined our mission. As we enter 2024, our focus is on building out our brand and consolidating our operations to ensure the sustainable success of and effective fundraising for our impactful programmes.

To date, we have placed over 7,000 interns with a further 3,000+ incoming in Summer 2024, and have worked with over 1000 organisations to bring widespread attention to underrepresentation in the early careers space in the UK. Our talent represents the communities we work with, and it is only with the right team, that we can keep driving change.