Memberships Manager

Memberships Manager

The 10,000 Interns Foundation – Job Description 

Location: London (Hybrid working with mandatory in-office days 2-3 days a week)

Reporting to: Chief Operating Officer

Role Type: Full Time

Starting Date: Immediate

Base Salary: £35,000 – £40,000 pa

HOW TO APPLY

Please send your CV and a brief covering letter (max 2 pages) to recruitment@10000internsfoundation.com by July 20th with the subject line: Your Name – Memberships Manager 2025.

We are committed to building a diverse and inclusive team. If you require any adjustments to take part in the recruitment process, please let us know.

ROLE DESCRIPTION 

We are seeking a confident, organised and proactive Memberships Manager to lead on stakeholder engagement and management of our growing Corporate Membership Scheme (CMS). This is a critical role for the charity, supporting our members with their participation in our 10,000 Black Interns and 10,000 Alumni Programmes and securing their continued financial support for the Foundation. 

The successful candidate will be responsible for maintaining regular communication with, collating internship and alumni data insights for, and troubleshooting problems flagged by our 100+ corporate members. You’ll need to be comfortable managing corporate accounts with various needs and know how to sustain membership relationships for long-term commitment. You’ll be a collaborative and professional member of the team, working cross-functionally to ensure the Corporate Membership Scheme is running smoothly and successfully. 

KEY RESPONSIBILITIES

Stakeholder Management

• Lead on stakeholder management for the 25+ Premier Members and 80+ Community Donors comprising our Corporate Membership Scheme 
• Provide support to corporate members through various stages of the 10,000 Black Interns programme, including pledging, candidate allocation and intern recruitment
• Provide Premier Members with a high-quality membership experience, including regular communications, data-driven insights, exclusive events and unique access to our programmes
• Provide Community Donors with regular and relevant communications, including drafting and sending a monthly newsletter
• Ensure high levels of satisfaction for our corporate members at all levels

Fundraising and Income Generation

• Meet fundraising targets for our CMS by retaining existing members
• Track payment schedules from members and confirm renewal in a timely manner
• Lead on invoicing members and work with company contacts to guarantee swift payment
• Monitor payments made to support valuable cashflow to the Foundation
• Work with corporate members to troubleshoot any issues that arise in the donation payment process

Membership Scheme Growth and Evolution

• Onboard new corporate members
• Collect feedback from members to inform future iterations of the Corporate Membership Scheme

Cross-Collaboration & Internal Reporting

• Produce regular internal reports to provide visibility to relevant colleagues on CMS developments
• Maintain accurate records and monitor risks within the scheme, escalating to the COO as needed
• Liaise with the Communications team to deliver newsletters, social media assets and spotlight videos for Premier Members
• Work with the Operations team to ensure corporate members’ intern recruitment requirements are met

REQUIREMENTS & SKILLS:

Essential:

• 2+ years of experience in a client-facing role
• Experience in high-volume account management
• Excellent verbal and written communication skills
• A confident, approachable and professional demeanour
• Strong organisational skills and attention to detail
• Experience with CRM systems and invoicing software, or a willingness to learn how to use them

Preferred:

• A proactive and creative approach to problem solving
• Experience tracking risk, client satisfaction, and other relevant data across multiple accounts
• Previous experience in running, sustaining and growing a membership programme
• An interest in social justice, diversity, and inclusion.

ROLE REPORTING 

This role reports to the Chief Operating Officer, with dotted line management to the Head of Operations, and is responsible for liaising with the full team on any issues relating to our Corporate Membership Scheme. It requires strong cross-functional collaboration to ensure effective communication and timely flagging of risks. The duties and responsibilities outlined are not exhaustive, and additional tasks may be assigned from time to time. The scope of the role may also evolve in response to changing business needs.

ABOUT US

Our mission is to unlock opportunity where Black talent thrives – with employers, for the future of work.

We launched in 2020 with the 100 Black Interns pilot, a direct response to the lack of Black representation in investment management. Within a year, we created over 500 paid internships across more than 200 firms.The results spoke for themselves – because only one thing in the world is equally distributed, and that’s talent.

Today, as the 10,000 Interns Foundation, we’ve created over 10,000 paid internship opportunities across 35 sectors, working with more than 1,000 organisations to transform how talent is seen, hired, and supported. We design and scale intentional programmes, partner with employers to drive long-term cultural change, and use insight to reshape recruitment and retention across the UK workforce.

What we do:

• Paid internships at scale – opening up meaningful opportunities for Black talent across sectors.
• Workplace transformation – challenging organisations to rethink recruitment, hiring, and retention systems.
• Insight & action – using data from thousands of internships to inform inclusive, effective workplace practices.

We don’t stop at internships. We’re building a vibrant alumni network, delivering training, mentoring, insight days and inclusive workplace events, so that the young people we support are equipped, connected, and backed long after the internship ends.

We know this work matters. We’ve seen the impact. And we’re only just getting started.