At a Glance
- Tasks: Manage exciting client projects from start to finish, ensuring top-notch delivery and communication.
- Company: Join a dynamic team at a leading event management company with global reach.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of thrilling events and make a real impact in the live experience industry.
- Qualifications: Experience in project management and strong communication skills are preferred.
The predicted salary is between 35000 - 45000 € per year.
Our Client Services team plays a key role in the delivery of our client accounts and events. An extremely busy, fast‑paced, exciting and diverse area of the LIVE·TEAM business, we deliver throughout the UK, Europe and for clients across the globe. The role sits within our Orpington Team, based between this office and some on‑site time with our clients. You will be working as part of an experienced and dynamic team, primarily focusing on the successful management and operational delivery of extensive signage and branding projects.
You will work across the entire life cycle of prominent projects from start to finish. Project planning is central to what we do, and you’ll also be involved in:
- Client management, budgeting, feasibility reviews and implementation, administration and project support
- On‑site crew management and stakeholder liaison
- Managing the day‑to‑day running of key client projects, leading client communication and stakeholder management
- Budget responsibility for individual projects including pricing, margin control and maximization
- Compiling client proposals and responding on new briefs, pitches and client negotiations
- Clear professional communication and management of client expectations
- Leading by example, managing team members and contributing positively to a wide range of projects
- Implementation of Project Management disciplines, processes and skills including programme and risk management
- Managing artwork, colour matching and the approval processes both with the client and with our internal Studio and Production teams
- On‑site management of contractors including implementation of H&S processes and continuous best practice
- Follow up reviews on projects post completion, including detailed analysis, compiling lessons learned and communication to the wider business to ensure process improvement
- Development of additional business opportunities within the client account, spotting opportunities and proposing creative solutions
The Skills And Experience You Need
- Experience within a similar role is preferred
- Solid experience of project management processes and on‑site delivery of projects
- Ability to multi‑task – you will be working across a number of activities at the same time, delivering consistently high‑quality work to tight deadlines
- Good communication skills across a variety of formats including verbal, written and presentational
- A high proficiency of numeracy and literacy, including knowledge and capability to use MS Word, MS Excel, MS Powerpoint and MS Outlook
- Ability to build and maintain strong working relationships with clients, suppliers and colleagues
- Attention to detail across all areas of event delivery, demonstrating diligence and professionalism
- Problem solving – ability to identify risks and issues and propose innovative solutions to resolve
- Ability to meet challenges and quickly deliver workable solutions in demanding environments
- Time management skills, both independently and when working as part of a wider team
- Ability to prioritise to meet challenging deadlines
- Ability to take responsibility for your own work
- Open to feedback from clients and colleagues, ability to reflect, review and learn
- Flexibility – willingness to work as a team, demonstrating a positive and proactive working attitude, supporting others and picking up a range of tasks when needed in order to adapt to the needs of the project/client
- Ability to remain calm under pressure, demonstrating confidence and decision‑making qualities
- Quick to learn and keen to develop, demonstrating curiosity and passion for our industry and clients
Please note, owing to the nature of event delivery, there may be some unsociable working hours on occasion, including weekend work, to accommodate the delivery of projects.
THE·TEAM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status or race.
Client Services Manager in Orpington employer: THE·TEAM
At THE·TEAM, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and creativity. Based in Orpington, our Client Services team is at the forefront of delivering exciting projects across the UK and Europe, providing ample opportunities for professional growth and development. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute their unique perspectives, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Orpington
✨Tip Number 1
Get to know the company inside out! Research their recent projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Client Services team. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to project management and client communication. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Client Services Manager in Orpington
Some tips for your application 🫡
Show Your Project Management Skills:When you're writing your application, make sure to highlight your experience with project management. We want to see how you've successfully managed projects in the past, especially in fast-paced environments like ours.
Tailor Your Communication Style:Since communication is key in this role, use your application to showcase your ability to communicate clearly and professionally. Whether it's written or verbal, we love seeing candidates who can adapt their style to suit different audiences.
Demonstrate Problem-Solving Abilities:We’re looking for someone who can think on their feet! In your application, share examples of challenges you've faced in previous roles and how you creatively solved them. This will show us that you can handle the demands of our client services.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at THE·TEAM
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with the types of projects the company handles. Research their past events and signage projects to understand their style and approach. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
As a Client Services Manager, communication is key. Prepare examples of how you've effectively managed client expectations and communicated with stakeholders in previous roles. Be ready to demonstrate your verbal and written skills during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in project management and how you resolved them. Highlight your ability to identify risks and propose innovative solutions, as this will show your potential employer that you can handle the fast-paced environment they operate in.
✨Emphasise Teamwork and Flexibility
The role requires working closely with a dynamic team. Share experiences where you’ve collaborated effectively with others and adapted to changing project needs. This will illustrate your proactive attitude and willingness to support your colleagues.
