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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with onboarding and offboarding processes.
- Company: Join a dynamic team at Thatz International, focused on user support and IT solutions.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a collaborative work environment.
- Why this job: Make a real difference by helping users solve tech problems and enhancing their experience.
- Qualifications: IT-related diploma and 1 year of helpdesk experience; strong communication skills are a must.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
About the Role This role bridges frontline user support and backend operations, ensuring smooth onboarding, day-to-day troubleshooting, and offboarding processes. The ideal candidate is technically skilled, user-focused, and able to present themselves confidently when engaging with end users.
Primary Responsibilities
- Provide timely technical support for hardware, software, and network-related issues via ServiceNow.
- Troubleshoot and resolve issues with M365 applications, GlobalProtect VPN, and standard end-user devices.
- Support mobile devices (iPhone and iPad troubleshooting).
- Escalate unresolved issues to higher-level support teams when necessary.
- Set up and configure laptops, user accounts, and access rights for new hires.
- Conduct onboarding presentations and training sessions for new employees.
- Manage offboarding process: asset return verification, inventory checks, and reporting of damages.
- Perform system cloning, laptop preparation, and basic backend configuration.
- Conduct basic network troubleshooting (connectivity, VPN, Wi‑Fi issues).
- Maintain asset inventory and ensure accurate documentation.
Job Requirements
- Higher Nitec or Diploma in IT, Computer Science, Information Technology, or related field.
- 1 year of IT helpdesk or technical support experience.
- Hands‑on experience with ServiceNow, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and GlobalProtect VPN.
- Experience with laptop imaging, cloning, and configuration.
- Basic understanding of networking concepts and troubleshooting.
- Familiarity with iPhone/iPad troubleshooting is a plus.
- Strong customer service orientation with excellent communication skills.
- Professional, presentable, and confident in delivering user‑facing presentations.
- Detail‑oriented and responsible in handling IT assets and inventory.
- Ability to multitask and manage priorities in a fast‑paced environment.
- Proactive problem‑solver and collaborative team player.
- ITIL Foundation certification is a plus.
- Microsoft or networking certifications is a plus.
How to Apply
Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. Simply sign up and submit your application at https://nextgig.asia/ or send your resume to jointhatz@thatz.com.
Shortlisted candidates will be contacted.
Equal Opportunity Employer
We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.
Data Protection
Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.
Stay Connected
Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!
Instagram: https://www.instagram.com/thatz_international
Telegram: https://t.me/EmployMebyThatz
Facebook: https://www.facebook.com/profile.php?id=100091735044533
LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548
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L1 IT Helpdesk Engineer in Penarth employer: THATZ INTERNATIONAL PTE LTD
Contact Detail:
THATZ INTERNATIONAL PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 IT Helpdesk Engineer in Penarth
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of ServiceNow, M365, and basic networking concepts. The more confident you are in these areas, the better you'll present yourself during interviews.
✨Tip Number 2
Practice makes perfect! Run through common IT helpdesk scenarios with a friend or family member. This will help you articulate your problem-solving process and show off your customer service skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees at Thatz on LinkedIn or other platforms. They can provide insider tips and might even refer you, which can give your application a nice boost.
✨Tip Number 4
Don't forget to apply through our website! Head over to NextGig.Asia and submit your application there. It’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace L1 IT Helpdesk Engineer in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the L1 IT Helpdesk Engineer role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your technical skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Technical Skills: Since this role involves troubleshooting and support, make sure to mention your hands-on experience with tools like ServiceNow and Microsoft 365. We’re keen on candidates who can hit the ground running, so highlight any relevant certifications or training you've completed.
Apply Through Our Website: We encourage you to apply through our NextGig.Asia job portal. It’s super easy! Just sign up and submit your application there. This way, we can keep everything organised and ensure your application gets the attention it deserves!
How to prepare for a job interview at THATZ INTERNATIONAL PTE LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 applications, GlobalProtect VPN, and basic networking concepts. Being able to confidently discuss troubleshooting methods for these tools will show that you're technically skilled and ready to tackle user issues head-on.
✨Practice Your Presentation Skills
Since you'll be conducting onboarding presentations, it's crucial to practice how you present information clearly and engagingly. Consider doing a mock presentation to a friend or family member to get comfortable with your delivery and to receive feedback.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved user issues or provided excellent support. Highlighting your strong customer service orientation will demonstrate that you can handle the frontline user support aspect of the role effectively.
✨Be Ready to Multitask
In a fast-paced environment, being able to manage multiple priorities is key. Think of scenarios where you've had to juggle tasks and be prepared to discuss how you stay organised and focused under pressure during the interview.
