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- Tasks: Provide tech support, conduct onboarding training, and manage asset inventory.
- Company: Dynamic tech support company in Penarth with a focus on user satisfaction.
- Benefits: Opportunities for personal growth and a collaborative work environment.
- Why this job: Join a team that values your skills and helps you grow in IT.
- Qualifications: Diploma in IT, experience with ServiceNow and Microsoft 365, strong communication skills.
- Other info: Perfect for those looking to kickstart their career in tech support.
The predicted salary is between 30000 - 42000 £ per year.
A technology support company in Penarth is seeking an IT Support Specialist to bridge user support and backend operations.
Responsibilities include:
- Providing technical support for software and hardware
- Conducting onboarding training
- Managing asset inventory
The ideal candidate has:
- A diploma in IT
- Experience with ServiceNow and Microsoft 365
- Strong communication skills
This position offers opportunities for personal growth and a collaborative work environment.
IT Helpdesk Engineer: Onboarding & End-User Support in Penarth employer: THATZ INTERNATIONAL PTE LTD
Contact Detail:
THATZ INTERNATIONAL PTE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Engineer: Onboarding & End-User Support in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your knowledge of ServiceNow and Microsoft 365. Maybe even prepare a mini presentation on how you’d handle common IT issues.
✨Tip Number 3
Don’t forget to follow up! After interviews, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a better shot at landing that IT Helpdesk Engineer position.
We think you need these skills to ace IT Helpdesk Engineer: Onboarding & End-User Support in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your IT diploma and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can bridge user support with backend operations. We love seeing personality, so let your enthusiasm for the role come through!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, use clear and concise language. We want to see that you can explain complex tech stuff in a way that everyone can understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at THATZ INTERNATIONAL PTE LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of software and hardware support, especially with ServiceNow and Microsoft 365. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your practical experience.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would train a new user, so think about how you can make the onboarding process smooth and engaging.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a frustrated user or managing asset inventory. Think through your past experiences and prepare examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Your Team Spirit
This position values collaboration, so be ready to talk about how you work well in a team. Share examples of how you've contributed to a positive team environment or helped colleagues, as this will resonate well with the company's culture.
