At a Glance
- Tasks: Lead the newly refurbished Thatchers Hotel and ensure exceptional guest experiences.
- Company: Surya Hotels, a leading niche hotel group with a warm hospitality ethos.
- Benefits: Competitive salary, up to 40% bonus, discounts, and career advancement opportunities.
- Other info: Join a rapidly expanding portfolio in stunning locations across the UK.
- Why this job: Make your mark in a dynamic environment and shape the future of hospitality.
- Qualifications: Experience in hotel management, strong leadership, and a passion for guest satisfaction.
The predicted salary is between 45000 - 60000 € per year.
Are you an experienced Hotels & Hospitality General Manager with experience in leading the successful running of accommodation, restaurants, bars, meetings and events? Are you ready for the challenge of launching our new branding and partnership with IHG to the market—making your mark, gathering interest and intrigue?
Surya Hotels are recruiting for a Hotel General Manager to lead the newly refurbished Thatchers Hotel in Leatherhead, Surrey as she embarks on her journey to join IHG's collection of Voco hotels. Leading our team through this exciting time, as we join the Voco family, embed values and procedures whilst always ensuring guests receive a warm and sincere welcome, have a thoroughly enjoyable stay and we also deliver on our values: “Ownership with personality”. You will be adept at demonstrating a hospitality first ethos, delivering fantastic food, events and fabulously relaxing and inviting stays. You lead from the front.
Thatcher’s Hotel—Leatherhead—is a charming Tudor style property set in the heart of the glorious Surrey countryside. With over 80 rooms, all recently refurbished.
Qualifications- Management Experience in a 4* 50+ bedroom hotel
- Phenomenal experience leading Restaurant & Hotel teams—delighting and enhancing guest experience
- A thirst to drive and improve standards across the Hotel
- Insight into local market, specifically aware of opportunities and ways to increase F&B footfall
- Ability to lead and inspire teams across a number of divisions, e.g., Restaurant, Kitchen, Housekeeping, Reception
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your teams—from your housekeeping stars to your back office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase your business
- Proven ability to work autonomously within an evolving framework
- Managers are managed against the Hotel P&L, guest feedback, ARR, occupancy levels, audits and team stability
- Must have experience within a similar hotel role with site and P&L responsibility
- Experience within IHG brand, although not essential, is distinctly advantageous
- Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success
- Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager
- Commercially astute to monitor and analyse trends and identify opportunities
- Flexible in approach and a “Can do, will achieve” attitude
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme— to access support 24/7— free and confidential—for you and your family
- Life Assurance with 24hr GP
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals throughout the Group—up to 50% off!
- Ability to stream your wages as you earn them or savings “pots” along with access to financial wellbeing webinars
- Supermarket & retail discounts
- Parking on site
If the above sounds like an ideal fit for you, please get in touch! We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success.
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Hertfordshire estates, Essex City or coastal resorts to picturesque Surrey villages. Our hospitality family has a best in class ethos to exceed our guests expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our See-you-again-soon Goodbye.
Operations Manager in Leatherhead employer: Thatcher’s Hotel
Surya Hotels is an exceptional employer, offering a vibrant work culture that prioritises hospitality and employee development. As the General Manager of Thatchers Hotel in Leatherhead, you will enjoy a competitive salary with significant bonuses, extensive benefits including discounts on hotel stays, and opportunities for career advancement through recognised qualifications. Join a passionate team dedicated to delivering memorable guest experiences in a beautifully refurbished Tudor-style property set in the stunning Surrey countryside.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with IHG or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories that highlight your leadership style and how you've created memorable experiences for guests.
✨Tip Number 3
Research is key! Dive deep into Surya Hotels and their values. Understand their approach to guest experience and be ready to discuss how you can contribute to their mission of delivering warmth and personality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Surya Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Operations Manager in Leatherhead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share your passion for hospitality and how you connect with guests and teams alike.
Tailor Your Application:Make sure to tailor your application specifically for the Operations Manager role at Thatchers Hotel. Highlight your relevant experience in hotels and restaurants, and how you've successfully led teams to enhance guest experiences.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Thatcher’s Hotel
✨Know Your Stuff
Before the interview, dive deep into Surya Hotels and their new partnership with IHG. Understand their values, especially 'Ownership with personality', and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in the past. Highlight your ability to inspire and motivate staff across different departments, like F&B and housekeeping. Use metrics to back up your success stories—numbers speak volumes!
✨Market Insight is Key
Research the local market in Leatherhead and be prepared to share your thoughts on increasing F&B footfall and occupancy rates. Showing that you understand the local landscape will demonstrate your commercial acumen and readiness to drive results.
✨Emphasise Your Hospitality Ethos
During the interview, convey your passion for delivering exceptional guest experiences. Share anecdotes that illustrate your commitment to a hospitality-first approach, ensuring that guests feel welcomed and valued at every touchpoint.
