At a Glance
- Tasks: Lead engaging tours at Myrtle Farm, showcasing Thatchers' cider-making heritage.
- Company: Join a proud family-owned business with over a century of cider-making experience.
- Benefits: Competitive salary, training in cider-making, and a chance to shape visitor experiences.
- Other info: Flexible hours, including weekends, in a vibrant and welcoming environment.
- Why this job: Be the face of Thatchers and share our passion for cider with visitors.
- Qualifications: Confident communicator with a background in hospitality or customer service.
The predicted salary is between 24300 - 29700 £ per year.
Thatchers Cider is a fifth generation family owned business based in Somerset, who have been turning apples into quality cider since 1904. We’ve grown a lot since then, thanks to big investments in marketing, people development, innovative tech, and our world-class cider mill. But guess what? We’re just getting started.
The Role & Responsibilities
We are looking for an enthusiastic, organised and people-focused Tour Manager to lead and develop the visitor experience at Myrtle Farm. This role will be responsible for delivering engaging, informative and memorable tours that showcase the Thatchers story, our cider-making heritage, our orchards and our commitment to quality. The Tour Manager will ensure every visitor receives a warm welcome and leaves with a strong understanding of our brand, values and passion for cider-making.
Key Responsibilities
- Lead, manage and develop the tour experience at Myrtle Farm, ensuring tours are consistently engaging, informative and professionally delivered.
- Welcome visitors and create a positive first impression of Thatchers, delivering excellent customer service at every stage of the visit.
- Tell the Thatchers story with confidence, covering our history, cider-making process, orchards, products and Somerset heritage.
- Coordinate tour bookings, schedules, group visits and visitor communications, ensuring a smooth and well-organised experience.
- Work closely with colleagues across the cider mill, shop, Railway Inn and the wider business to ensure visitors receive an authentic and joined-up experience.
- Ensure all tours are delivered safely and in line with site rules, health and safety requirements and food production standards.
- Maintain high standards of presentation across visitor areas, ensuring tour routes, tasting areas and guest spaces are clean, tidy and welcoming.
- Support tasting sessions, product sampling, and visitor engagement activities in a responsible and knowledgeable way.
- Gather visitor feedback and use it to continually improve the tour experience.
- Represent the Thatchers brand with pride, professionalism and enthusiasm.
What we're looking for
- A confident communicator who enjoys meeting people and bringing stories to life.
- Previous experience in tourism, hospitality, events, customer service, retail or visitor attractions would be beneficial.
- Excellent organisational skills, with the ability to manage bookings, schedules and visitor expectations.
- A warm, friendly and professional approach, with a strong focus on customer experience.
- An interest in cider, food and drink, farming, heritage or local tourism.
- Comfortable presenting to groups of different sizes and adapting style to suit different audiences.
- Able to work flexibly, including occasional weekends, evenings or seasonal events where required.
- A proactive team player who can work independently and use initiative.
What we offer
- Competitive salary and benefits.
- The opportunity to be part of a proud Somerset family business with a long standing heritage.
- Training and support to develop your knowledge of cider-making, our products and the Thatchers story.
- The chance to play a key role in shaping and growing the visitor experience at Myrtle Farm.
Tour Manager in Winscombe employer: Thatchers Cider Company Ltd
The Railway Inn is an exceptional employer located in the picturesque Somerset countryside, offering a supportive and professional environment for aspiring chefs. With a commitment to high-quality food and outstanding service, employees benefit from ongoing training and development opportunities, competitive salaries, and discounts at our cider shop and pub. Join our passionate team and embark on a rewarding culinary journey while being part of the Thatchers family.
Contact Details:
Thatchers Cider Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tour Manager in Winscombe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Thatchers Cider Company Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Thatchers Cider Company Ltd
Don't be shy about reaching out to Thatchers Cider Company Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Tour Manager in Winscombe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Thatchers Cider Company Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Thatchers Cider Company Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
