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- Tasks: Join our team as a Software Support Engineer, troubleshooting and improving production lines daily.
- Company: Thatchers is a leading cider-making business with over a century of heritage in Somerset.
- Benefits: Enjoy training opportunities, a dynamic work environment, and the chance to make a real impact.
- Why this job: Be part of a growing company where your contributions are valued and every day brings new challenges.
- Qualifications: Experience in industrial settings and familiarity with PLCs and automation equipment is preferred.
- Other info: Flexibility is key, with occasional out-of-hours work required.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Software Support Engineer to join our dynamic & growing engineering team, at Myrtle Farm.
This is a full-time permanent position, which will require you to carry out trouble shooting type work,including continuous improvements and maintenance to ensurehigh production efficiencies. With continued expansion, innovation and site improvements, it’s a great time to join us!
This role will involve breakdown solutionsso flexibility is a must. This is a key role within our team, where you can make a real difference and feel valued in all you do. This is an exciting and rewarding role, where two days are never the same!
What will I be doing?
As a Software Support Engineeryou will operate predominantly in an active and responsive role to ensure the various production lines continue to operate in a safe and efficient manner. Working closely with the Production Manager you will identify issues and improve line performance.
Our production lines include state-of-the-art, automated canning, kegging, bottling and fruit processing/fermentation systems. You will work across these areas and specifically you will:
- Work with Siemens and Allen Bradley PLCs
- Fault find and troubleshoot any software and electrical issues
- Undertake a mix of pro activemaintenance activities, continuous improvement initiatives and break downresponse of production issues.
- Production response will require investigating and resolving breakdowns and malfunctioning equipment, using programming tools, electrical testing equipment, and using remote dial-in support services.
- Using experience & knowledge gained from line familiarity.
- Be actively involved in the conception and implementation of ‘Continuous Improvement’ initiativesor ‘Energy Efficiency’ improvement scheme
- Be a reactive support in the team; which includes occasional out of hours work that is split across the engineering team
What are we looking for?
The Thatchers team is action-orientated, adaptable and flexible, with high levels of resilience to compete in an exciting yet competitive marketplace. We work hard and, together, we achieve great things. We have a desire to learn, a thirst for knowledge and a passion for quality cider that customers enjoy across the world.
What skills & qualities will I need to join the team?
- To have worked in an industrial setting
- Ideally have experience in maintaining and overseeing automation equipment suchas plcdrives & motors, sensors, control systems, robots and machinery in general
- Demonstrate a level of competence with accessing and fault finding of PLC control systems
- Competence in configuration and set-up Automation Equipment such as PLCInverter Drives, Motor Control, Safety Systems, Pneumatics
- Ability to understand and plan modifications to electrical schematics, pneumatic drawings etc.
Personal Qualities:
- A ‘can-do’ proactive attitude and problem solver
- A willingness to learn new things
- Good attention to detail
- Works well under pressure and in a busy environment
- Flexible and adaptable to change – we’re a growing company
- Ability to communicate effectively with others (internal or external to the business).
- Honest & trustworthy
About Us:
Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fifth generation of family cider makers, we’re exceptionally proud of our Somerset roots.
We’ve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider making facilities. The best part? We’re just getting started.
If you have a desire to expand your skillset, you will discover an incredible environment where there is a thirst for knowledge. At Thatchers, we invest in you- providing training opportunities on our equipment, ensuring that you have the skills to further your career with us. Every person counts towards the success of our one common goal – making the best cider in the world!
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Software Support Engineer Operations · Myrtle Farm, Somerset employer: Thatchers Cider Company Ltd
Contact Detail:
Thatchers Cider Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer Operations · Myrtle Farm, Somerset
✨Tip Number 1
Familiarise yourself with Siemens and Allen Bradley PLCs, as these are crucial for the role. Consider taking online courses or tutorials to enhance your understanding of these systems, which will help you stand out during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully troubleshot software or electrical issues. This will demonstrate your capability to handle the challenges of the role effectively.
✨Tip Number 3
Research Thatchers' commitment to continuous improvement and energy efficiency initiatives. Being able to discuss how you can contribute to these goals will show your alignment with the company's values and objectives.
✨Tip Number 4
Be prepared to discuss your adaptability and flexibility in a fast-paced environment. Think of specific instances where you've had to adjust quickly to changes or unexpected challenges, as this is a key quality they are looking for.
We think you need these skills to ace Software Support Engineer Operations · Myrtle Farm, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software support and automation equipment. Emphasise any previous roles where you have worked with PLCs, fault finding, or troubleshooting in an industrial setting.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your proactive attitude and problem-solving abilities, and how they can contribute to the team at Myrtle Farm.
Showcase Continuous Improvement Experience: If you have been involved in continuous improvement initiatives or energy efficiency schemes, be sure to include these examples in your application. This will demonstrate your ability to contribute to the company's goals of innovation and efficiency.
Highlight Flexibility and Adaptability: Given the nature of the role, it's important to convey your flexibility and adaptability in your application. Share examples of how you've successfully managed changing priorities or worked under pressure in previous positions.
How to prepare for a job interview at Thatchers Cider Company Ltd
✨Show Your Technical Skills
Be prepared to discuss your experience with PLCs, especially Siemens and Allen Bradley. Highlight any troubleshooting or maintenance work you've done in the past, as this will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Problem-Solving Abilities
Since the role involves responding to breakdowns and malfunctions, share specific examples of how you've successfully resolved issues in a previous job. This will showcase your proactive attitude and ability to work under pressure.
✨Demonstrate a Willingness to Learn
Express your enthusiasm for continuous improvement and learning new technologies. Mention any relevant training or certifications you have pursued, as well as your eagerness to expand your skillset within the company.
✨Communicate Effectively
Prepare to discuss how you collaborate with team members and communicate with other departments. Effective communication is key in a dynamic environment, so be ready to provide examples of how you've worked well with others in the past.
