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- Tasks: Support IT infrastructure, troubleshoot issues, and manage hardware at Thatchers Cider.
- Company: Thatchers Cider, a family-owned cider brand since 1904, is a leader in the industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Join a passionate team driving innovation in a historic company with a bright future.
- Qualifications: Experience in IT support, Microsoft 365, networking, and a proactive problem-solving attitude required.
- Other info: This role includes an onsite presence as part of the IT support rota.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the IT Support Engineer role at Thatchers Cider Company Ltd
Join to apply for the IT Support Engineer role at Thatchers Cider Company Ltd
Technology is at the heart of Thatchers Cider, and we are currently investing in our site, brand and IT applications and infrastructure. This is a unique opportunity to join our dynamic IT team, where you will be the first point of contact for all IT support queries, troubleshooting and resolving issues as well as building and managing hardware. This role is based full-time at our Myrtle Farm offices, 5 days a week.
Who are Thatchers Cider?
Established in 1904 by William John Thatcher, we have grown into one of the top cider-making businesses in the world. Now in our fifth generation of family cider makers, we’re exceptionally proud of our Somerset roots.
We’ve experienced tremendous growth through industry-leading levels of investment in our marketing, people development, innovative technology and world-class cider mill. The best part? We’re just getting started.
As the No.1 family-owned cider brand in the UK and No.2 in the full cider category, we’re proud of our heritage and excited about our future. Our IT team plays a vital role in supporting innovation and growth, recently contributing to the implementation of a new canning line and several other strategic projects.
What will I be doing?
In this role, you\’ll dive into supporting all aspects of our infrastructure across the business, working with relevant hardware and IT applications, to continuously improve both efficiency and IT security across our site. You’ll be working closely with a variety of people across the business, building relationships to support them with IT tickets, resolving any queries in a swift and professional manner.
You’ll Have Experience In
- IT support function, processing issues and requests.
- Provisioning computers, mobiles and tablets.
- Configuring, maintaining and supporting Microsoft 365 environment and applications.
- The understanding of networks, vlan, subnets, VPN, DHCP and DNS.
- Supporting both VOIP and Mobile telephony.
- Providing, monitoring and supporting security solutions from AV to MFA.
- Familiarity with VMWare and virtual server environments.
- Having an understanding of systems backups and Disaster recovery.
- To have knowledge of Azure environments, functions and capabilities.
- Working on small to medium projects and have self-motivated approach to ensuring the desired outcome.
- Working with partners to provide support and diagnose problems.
Personal Qualities
- To be confident and able to deal with people at all levels.
- Pro-active with problem solving, with an excellent attention to detail, whilst working on your own or as part of the team.
- Manage and prioritize multiple tasks at any one time.
- The ability to smile in the face of adversity and challenge.
- Comfortable to be out in the business, away from the desk seeking first hand experience of what the problem is and how the solution will need to work.
- Ability to work as a team to achieve first-class products
- A can-do attitude, determination, and drive to succeed
- Attention to detail and a flexible mindset
- Thirst for knowledge
- A people person who builds relationships well
If you think you have the skills we are looking for, are self-motivated with strong interpersonal qualities and have the ability to work individually or as part of the Thatchers team, we can\’t wait to hear from you! Please note that this position will form part of the IT support rota which affords an onsite presence.
Find out more about the family who have perfected the craft of cider making, over four generations.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Food and Beverage Services
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IT Support Engineer employer: Thatchers Cider Company Ltd
Contact Detail:
Thatchers Cider Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with Thatchers Cider's IT infrastructure and the specific technologies they use. Understanding their reliance on Microsoft 365, Azure, and security solutions will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT support experiences where you successfully resolved issues. Be ready to discuss these scenarios during any interviews to demonstrate your proactive approach.
✨Tip Number 3
Network with current or former employees of Thatchers Cider on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 4
Prepare to discuss your ability to work under pressure and manage multiple tasks. Thatchers values a can-do attitude, so be ready to share how you've successfully juggled responsibilities in previous roles.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft 365, networking, and security solutions. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Thatchers Cider Company. Mention how your skills align with their needs, especially your ability to build relationships and work collaboratively within a team.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as familiarity with VMWare, Azure environments, and disaster recovery processes. This will help you stand out as a candidate who meets their specific requirements.
Highlight Personal Qualities: Emphasise your personal qualities that match the job's demands, like being proactive, having a can-do attitude, and your thirst for knowledge. These traits are essential for thriving in a dynamic IT support environment.
How to prepare for a job interview at Thatchers Cider Company Ltd
✨Know Your Tech
Brush up on your knowledge of IT support functions, especially around Microsoft 365, networks, and security solutions. Be ready to discuss your experience with provisioning devices and troubleshooting common issues.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT problems in the past. Highlight your proactive approach and attention to detail, as these qualities are essential for the role.
✨Demonstrate Your People Skills
Since you'll be the first point of contact for IT queries, it's crucial to show that you can communicate effectively with people at all levels. Practice explaining technical concepts in simple terms.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Think about how you would handle various scenarios, such as a major system outage or a frustrated user.
