At a Glance
- Tasks: Build strong relationships with key customers and drive growth opportunities.
- Company: Dynamic company offering a hybrid work environment and a supportive culture.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness perks.
- Other info: Flexible working hours and excellent career development opportunities await you.
- Why this job: Join a team where your impact on customer success is valued and recognised.
- Qualifications: Experience in account management and strong negotiation skills required.
The predicted salary is between 45000 - 58500 £ per year.
Key Account Manager – Circa £45k base salary plus up to 30% performance‑based OTE, excellent benefits. Permanent, Hybrid.
Responsibilities
- Build and maintain strong, trusted relationships with key customer stakeholders, including senior decision‑makers.
- Develop and deliver strategic account plans aligned to customer objectives and organisational goals.
- Identify and drive growth opportunities within existing accounts, including renewals, upsell and cross‑sell.
- Act as the primary point of contact for your accounts, managing escalations and ensuring excellent customer experience.
- Lead commercial conversations including forecasting, pricing discussions, contract negotiations and renewals.
- Own opportunities end‑to‑end, working closely with delivery, operations, product, finance and marketing teams.
- Track and report on account performance, pipeline, KPIs and customer health metrics.
- Capture all customer interactions, opportunities and account details accurately within the CRM.
- Share customer insight and feedback internally to support continuous improvement and product development.
Skills & Experience
- Proven experience in key account management, client relationship management or a similar commercial role.
- Strong commercial acumen, with confidence managing complex accounts, contracts and financial metrics.
- Excellent negotiation and influencing skills, able to balance customer value with commercial outcomes.
- Experience in account planning, forecasting and strategic growth planning.
- Ability to build credibility and rapport with senior stakeholders, including C‑suite level.
- Confident communicator with strong stakeholder management and relationship‑building skills.
- Analytical and data‑driven, with the ability to translate insight into action.
- Comfortable working autonomously while collaborating with cross‑functional teams.
- High attention to detail and a structured approach to managing opportunities and accounts.
- Experience using CRM systems such as Salesforce or Microsoft Dynamics.
- Willingness and ability to travel domestically and internationally as needed (desirable).
- Industry experience within automotive or repair sectors is beneficial but not essential.
- Ability to speak Chinese is an advantage but not required.
Benefits
- 10% non‑contributory pension.
- 29 days holiday (inclusive of Christmas shutdown) + public holidays.
- Group Life Assurance (equal to 4 x basic salary).
- Salary Sacrifice schemes (cycle to work, home & tech scheme).
- Enhanced and competitive parental leave for all parents, regardless of gender or family structure.
- Moneyhealth’s Financial Coaching & Wellbeing Platform.
- Health Cash Plan (cash back on eligible medical treatments).
- Reward & Recognition Programme.
- Discounted gym membership.
- Sports & Social club.
- Payroll charitable giving.
- Subsidised on‑site restaurant.
- Free on‑site parking.
Working Hours
Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday 8:30 - 15:45. (Talk to us about flexible working if this doesn’t quite suit you – we take work‑life balance seriously!)
Working Mode
We understand the benefits of remote and in‑person collaboration and therefore have a hybrid working model – you’ll be expected to work from our office in Thatcham at least two days per week.
Right to Work
All applicants must have Right to Work in the UK.
Key Account Manager in Thatcham employer: Thatcham Research
As a Key Account Manager at our company, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a competitive salary package, generous benefits including a non-contributory pension and enhanced parental leave, and a strong emphasis on work-life balance through our hybrid working model, we are committed to fostering a culture of collaboration and recognition. Join us in Thatcham, where your contributions will be valued, and you will have the opportunity to build meaningful relationships with key stakeholders while driving strategic growth.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Thatcham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at Thatcham Research, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Thatcham Research. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in Thatcham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Thatcham Research:When writing your cover letter, make sure to tailor your message specifically for Thatcham Research. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Thatcham Research
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Thatcham Research that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Thatcham Research that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Thatcham Research’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
