At a Glance
- Tasks: Manage inbound enquiries and enhance customer experience through effective communication.
- Company: Thatcham Research, a leader in automotive research and innovation.
- Benefits: Competitive salary of £33,500, excellent benefits, and hybrid working model.
- Other info: Enjoy a flexible work environment with opportunities for growth.
- Why this job: Be the go-to person for enquiries and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and administrative experience required.
The predicted salary is between 33500 - 33500 € per year.
Thatcham Research is seeking an Inbound Enquiries Co-ordinator to manage inbound enquiries and support a responsive customer experience. You will act as the primary contact for all enquiries, and be responsible for logging data in the CRM, triaging enquiries to the appropriate teams, and improving response processes.
The ideal candidate should possess strong communication skills and administrative experience, with a salary of around £33,500 plus excellent benefits and a hybrid working model with at least two office days per week.
Inbound Enquiries Specialist | Hybrid Role, CRM & Impact in Thatcham employer: Thatcham Research
Thatcham Research is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of around £33,500 alongside excellent benefits. With a hybrid working model that promotes work-life balance and a collaborative office culture, employees are encouraged to thrive in their roles while contributing to a responsive customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Enquiries Specialist | Hybrid Role, CRM & Impact in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help us nail down those strong communication skills that Thatcham Research is looking for.
✨Tip Number 3
Show off your CRM skills! If you’ve got experience with customer relationship management systems, make sure to highlight that in conversations. We want to demonstrate how we can improve response processes right from the get-go.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Thatcham Research.
We think you need these skills to ace Inbound Enquiries Specialist | Hybrid Role, CRM & Impact in Thatcham
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about managing enquiries, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers and colleagues alike.
Tailor Your Experience:We want to see how your previous administrative experience relates to this role. Be specific about your past roles and responsibilities, especially those that involved CRM systems or customer service. This will help us understand how you can hit the ground running!
Be Data Savvy:As you'll be logging data in the CRM, it’s important to show us your comfort with data management. Mention any relevant experience you have with CRM tools or data entry, and don’t forget to highlight your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thatcham Research
✨Know Your CRM Inside Out
Since the role involves managing data in a CRM, make sure you’re familiar with common CRM systems. Brush up on how to log enquiries and track customer interactions. This will show that you’re proactive and ready to hit the ground running.
✨Master the Art of Communication
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Consider role-playing common enquiry scenarios with a friend to build your confidence and ensure you can handle various customer interactions smoothly.
✨Understand the Company’s Impact
Research Thatcham Research and understand their mission and impact in the industry. Being able to discuss how you can contribute to their goals will demonstrate your genuine interest in the role and the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, response processes, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
