At a Glance
- Tasks: Be the go-to person for customer enquiries and ensure smooth communication.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks.
- Other info: Flexible working options and great career development opportunities await you.
- Why this job: Make a real difference by supporting customers and improving processes.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 33500 - 33500 € per year.
Are you highly organised, customer‑focused, and confident handling multiple enquiries at pace? Do you enjoy being the first point of contact and making sure nothing slips through the cracks?
What you'll be doing:
- Acting as the primary point of contact for all inbound enquiries via email, phone, web forms and other channels.
- Acknowledging and responding to enquiries promptly and professionally.
- Gathering and clarifying customer requirements using structured qualification questions.
- Logging, updating and maintaining accurate enquiry, lead and opportunity data in the CRM.
- Triaging enquiries and complaints, routing them to the appropriate internal teams and escalating where needed.
- Supporting complaint handling in line with defined procedures and response time standards.
- Monitoring enquiry trends and identifying opportunities to improve processes, response times and ways of working.
- Producing regular reports on enquiry volumes, response times and quality metrics.
- Supporting cross‑functional coordination to ensure enquiries are owned, progressed and resolved efficiently.
Skills & experience that will set you up for success in this role:
- Previous administrative or customer service experience, ideally in a commercial, sales support or operational setting.
- Excellent communication skills, with a confident and professional telephone and written style.
- A high level of organisation and attention to detail, with the ability to manage multiple enquiries at once.
- Experience working with CRM systems and maintaining high‑quality data.
- Confidence in asking structured questions to understand customer needs.
- The ability to assess priority and urgency, making sound triage decisions independently.
- A proactive, customer‑focused mindset and a commitment to continuous improvement.
Salary and Benefits:
- Salary - Circa £33,500 dependent on skills & experience.
- 10% non-contributory pension.
- 29 days holiday (inclusive of Christmas shutdown) + public holidays.
- Group Life Assurance (equal to 4 x basic salary).
- Salary Sacrifice schemes (cycle to work, home & tech scheme).
- Enhanced and competitive parental leave for all parents, regardless of gender or family structure.
- Moneyhealth’s Financial Coaching & Wellbeing Platform.
- Health Cash Plan (cash back on eligible medical treatments).
- Reward & Recognition Programme.
- Discounted gym membership.
- Sports & Social club.
- Payroll charitable giving.
- Subsidised on‑site restaurant.
- Free on‑site parking.
Working Hours & Location:
- Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45.
- You’ll be expected to work from our office in Thatcham at least two days per week.
- All applicants must have Right to Work in the UK.
Inbound Enquiries Co-ordinator in Thatcham employer: Thatcham Research
Join a dynamic team as an Inbound Enquiries Co-ordinator in Thatcham, where your organisational skills and customer focus will be valued. With a competitive salary of circa £33,500 and a range of excellent benefits including a non-contributory pension, generous holiday allowance, and opportunities for professional growth, you'll thrive in a supportive work culture that prioritises employee wellbeing and development. Enjoy the flexibility of hybrid working while being part of a collaborative environment that encourages continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Enquiries Co-ordinator in Thatcham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being clear and confident is key. Try role-playing with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Inbound Enquiries Co-ordinator in Thatcham
Some tips for your application 🫡
Show Off Your Organisational Skills:As an Inbound Enquiries Co-ordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and enquiries efficiently. Use examples from your past experiences to demonstrate how you keep everything on track.
Communicate Clearly and Confidently:We love a good communicator! When writing your application, ensure your tone is professional yet friendly. Showcase your written communication skills by being clear and concise, just like you would when responding to customer enquiries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Thatcham Research
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Inbound Enquiries Co-ordinator role. Familiarise yourself with the key responsibilities like handling multiple enquiries and using CRM systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer enquiries or complaints in the past. This will showcase your ability to maintain a professional tone, both on the phone and in writing.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially when dealing with high volumes of enquiries. This will highlight your attention to detail and proactive mindset.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as triaging enquiries or responding to complaints. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and commitment to continuous improvement. This will help you stand out as a candidate who can think on their feet.
