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- Tasks: Lead CRM initiatives and enhance customer experiences across the organisation.
- Company: A top automotive research organisation in the UK.
- Benefits: Competitive salary, excellent benefits, and hybrid work flexibility.
- Why this job: Shape the future of customer engagement in a dynamic industry.
- Qualifications: Experience with CRM platforms and change management skills.
- Other info: Opportunity to drive impactful changes in a collaborative environment.
The predicted salary is between 49040 - 73360 £ per year.
A leading automotive research organization in the UK is seeking a CRM & Commercial Systems Lead to oversee the CRM roadmap and enhance the customer experience. In this role, you will drive organization-wide adoption of CRM, manage vendor relationships, and implement process optimizations.
The ideal candidate will have experience with multiple CRM platforms and a strong background in change management. This position offers a salary of £61,300 and excellent benefits in a hybrid work environment.
CRM & Commercial Systems Leader — Shape Adoption & Insights in Thatcham employer: Thatcham Research
Contact Detail:
Thatcham Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Commercial Systems Leader — Shape Adoption & Insights in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the automotive research sector or those who work with CRM systems. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with CRM platforms and change management. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've driven CRM adoption and improved customer experiences in past roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace CRM & Commercial Systems Leader — Shape Adoption & Insights in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM & Commercial Systems Leader. Highlight your experience with CRM platforms and change management, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing customer experiences. Share specific examples of how you've driven CRM adoption in previous roles.
Showcase Your Achievements: Quantify your successes! If you've improved processes or increased user adoption rates, let us know the numbers. We love seeing tangible results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Thatcham Research
✨Know Your CRM Inside Out
Make sure you’re well-versed in various CRM platforms. Brush up on the specific systems mentioned in the job description and be ready to discuss how you've successfully implemented or optimised them in previous roles.
✨Showcase Change Management Skills
Prepare examples of how you've led change management initiatives. Highlight your strategies for driving adoption and overcoming resistance, as this will demonstrate your ability to manage transitions effectively.
✨Vendor Relationship Management
Think about your experiences managing vendor relationships. Be ready to share how you’ve collaborated with vendors to enhance CRM functionalities or resolve issues, as this is crucial for the role.
✨Focus on Customer Experience
Emphasise your understanding of customer experience enhancement through CRM. Prepare to discuss specific projects where you improved customer satisfaction or engagement, showcasing your impact on the organisation.
