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- Tasks: Lead the CRM & Commercial Systems strategy to enhance customer experiences and drive adoption.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, excellent benefits, and a hybrid work model.
- Why this job: Shape the future of CRM and make a real impact across the organisation.
- Qualifications: Experience with CRM platforms like Salesforce or HubSpot and strong leadership skills.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
The predicted salary is between 49000 - 73000 ÂŁ per year.
We’re looking for a CRM & Commercial Systems Lead to shape the future of our customer and member experience. You’ll own the CRM roadmap and the commercial systems that support our end‑to‑end journey, ensuring the system capability evolves in line with business needs.
In this role, you’ll be the driving force behind organisation‑wide adoption, empowering teams to use our CRM confidently and consistently. A key part of your role will be embedding clear, repeatable processes that ensure the CRM is used in a standard and reliable way across the organisation. By improving data quality, strengthening reporting, and ensuring the platform remains secure, compliant, and continuously optimised, you’ll help make the CRM a trusted everyday tool. Your work will enable every team to work smarter, make better decisions, and move faster.
In this new exciting role, you’ll be responsible for:
- Strategic management: Own and deliver the CRM & Commercial Systems roadmap, ensuring adoption is central to every initiative and aligning decisions to business objectives and measurable behavioural change.
- Stakeholder leadership: Build strong relationships across senior leadership, Commercial, Marketing, and cross‑functional teams to advocate for the solution, secure buy in and remove adoption barriers. Communicate plans, risks, and benefits clearly to support successful uptake.
- Process optimisation: Continually improve processes and data quality; embedding consistent behaviours that make CRM a trusted, everyday tool. Identify opportunities for automation and adoption‑led improvements that deliver measurable outcomes.
- Adoption: Champion organisation‑wide adoption by designing and delivering impactful training, clear communication and ongoing engagement activities that build long term capability across all teams.
- Design & integrations: Translate business needs into robust solution designs; manage integrations with enterprise platforms (e.g., Power Platform, middleware, data services).
- Supplier management: Lead vendor relationships, contracts, SLAs, upgrades, and issue resolution to ensure cost‑effective, high‑quality delivery.
- Reporting & insight: Deliver reliable, timely dashboards aligned to business priorities.
- Innovation: Track emerging technologies and best practice to keep our commercial ecosystem current and competitive.
Skills & experience that will set you up for success in this role:
- CRM leadership across platforms: Proven roadmap delivery across areas of the business—experience with Salesforce, HubSpot, and/or Dynamics 365.
- Enterprise systems acumen: Hands‑on with integration patterns, data governance, and full systems lifecycle.
- Commercial & Marketing fluency: Deep understanding of processes and objectives; able to engage technical and non‑technical audiences.
- Change & adoption track record: Evidence of successfully driving organisation‑wide adoption of CRM using change management techniques and influencing diverse groups.
- Delivery & optimisation: Managed large initiatives (integrations, platform upgrades, maintenance) and driven process improvement and quality.
- Influence & facilitation: Confident guiding decisions and resolving obstacles with empathy enabling teams to embrace a new way of working.
- Planning & prioritisation: Structured, adaptable, and comfortable with competing demands.
- Supplier & budget management: Negotiated contracts, held suppliers to account.
CRM & Commercial Systems Lead in Thatcham employer: Thatcham Research
Contact Detail:
Thatcham Research Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Commercial Systems Lead in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially around CRM and commercial systems.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your successes in CRM leadership and process optimisation to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM & Commercial Systems Lead in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM & Commercial Systems Lead role. Highlight your experience with CRM platforms like Salesforce or HubSpot, and showcase any successful projects you've led that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experiences and how your skills can help us achieve our goals. Be sure to mention specific examples of your past successes in CRM adoption.
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to build relationships across teams. We want to see how you've successfully communicated plans and secured buy-in from stakeholders in previous roles. This is key for the position!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thatcham Research
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms mentioned in the job description, like Salesforce, HubSpot, and Dynamics 365. Be ready to discuss your experience with these systems and how you've driven adoption in previous roles.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built relationships across different teams and secured buy-in for CRM initiatives. Highlight your communication strategies and how you’ve effectively conveyed plans and benefits to diverse audiences.
✨Demonstrate Process Optimisation Experience
Think of specific instances where you’ve improved processes or data quality in a CRM context. Be ready to discuss how you identified opportunities for automation and the measurable outcomes that resulted from your efforts.
✨Be Ready to Talk Innovation
Stay updated on emerging technologies and best practices in CRM and commercial systems. Be prepared to share your thoughts on how these innovations can enhance the customer experience and drive organisational success.
