At a Glance
- Tasks: Manage inbound enquiries and provide top-notch customer support.
- Company: Thatcham Research, a leader in automotive research and customer care.
- Benefits: Flexible hybrid work, competitive salary, and various employee benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Strong admin or customer service skills and CRM familiarity required.
The predicted salary is between 25000 - 32000 € per year.
Thatcham Research is seeking an Inbound Enquiries Co-ordinator to manage all inbound enquiries professionally. You will play a crucial role in ensuring potential customers are well supported and their enquiries are captured accurately.
This position requires strong administrative or customer service experience, excellent communication skills, and familiarity with CRM systems. The role is hybrid, allowing flexibility in your working environment, and offers various benefits.
Inbound Enquiries Specialist – CRM & Customer Care employer: Thatcham Research
Thatcham Research is an excellent employer that values its employees by offering a hybrid working model, allowing for flexibility and work-life balance. With a strong focus on professional development, employees are encouraged to grow their skills in a supportive environment, while enjoying a range of benefits that enhance their overall well-being. Join us to be part of a dynamic team dedicated to delivering exceptional customer care and making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Enquiries Specialist – CRM & Customer Care
✨Tip Number 1
Make sure you know the company inside out! Research Thatcham Research and understand their values, services, and customer care approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing enquiries, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Familiarise yourself with CRM systems! If you have experience with any specific CRM tools, be ready to discuss them. If not, consider doing a quick online course to get a basic understanding – it’ll give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It shows initiative and helps us keep track of your application easily.
We think you need these skills to ace Inbound Enquiries Specialist – CRM & Customer Care
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills align with the role of Inbound Enquiries Specialist, so don’t be shy about showcasing your CRM familiarity!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves managing enquiries, it’s essential to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure to highlight examples where you’ve effectively communicated with customers or colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Thatcham Research
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems before the interview. Be ready to discuss any experience you have with them, as well as how you can leverage these tools to manage customer enquiries effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with potential customers, practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully handled customer queries in the past.
✨Demonstrate Your Administrative Skills
Be prepared to talk about your organisational skills and how you manage multiple tasks. Think of specific instances where your administrative abilities made a difference in your previous roles.
✨Embrace the Hybrid Work Model
Familiarise yourself with the concept of hybrid working. Be ready to discuss how you can maintain productivity and communication while working both remotely and in the office.
